ph3Overview /h3 pEnginy is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our AI‑driven lead generation technology empowers sales teams to focus on selling by automating manual prospecting and optimizing workflows. Following successful seed funding, we are expanding our teams and markets. /p h3About the Role /h3 pWe are hiring an Account Manager to own the retention and expansion of a large portfolio of customers. The role involves designing and running programs that serve hundreds of accounts efficiently, stepping in for high‑stakes moments, and using AI tooling to automate repetitive tasks to free up time for high‑value customer interactions. /p h3Responsibilities /h3 h3Scaled Customer Engagement /h3 ul liManage a large portfolio of B2B SaaS accounts through digital‑first, programmatic touch points that drive activation, adoption, and expansion. /li liDesign and execute one‑to‑many programs—email campaigns, webinars, office hours, automated sequences—to reach customers at scale without losing quality. /li liIdentify when strategic, human intervention is needed (activation, risk, renewal, expansion) and step in decisively. /li /ul h3Commercial Growth /h3 ul liOwn renewals and lead upsell and cross‑sell conversations across your book. /li liRun QBRs with key accounts to uncover growth potential and reinforce value. /li liCollaborate with Sales on handoffs, co‑develop account plans, and ensure seamless transitions from new to renewing. /li /ul h3Playbook Process Building /h3 ul liBuild activation sequences, expansion playbooks, and engagement templates that work across a diverse customer base. /li liAutomate repetitive touch points so your time is spent where it actually moves the needle. /li liShare what's working across the CS team—improving everyone's efficiency. /li /ul h3Operational Excellence /h3 ul liKeep CRM data and renewal timelines accurate and actionable. /li liChannel customer insights back to Product—aggregate signals from your programs, not just individual calls.



/li liWork cross‑functionally with internal teams to unblock customers and close gaps. /li /ul h3Qualifications /h3 h3Must‑haves /h3 ul li2–4 years in Customer Success or Account Management in B2B SaaS. /li liExperience working within or alongside a scaled CS motion—large‑volume portfolios, digital programs, or automated campaigns. /li liCommercial track record: owning renewals and real upsell and expansion conversations. /li liProactive, ownership‑driven mindset—spotting problems before customers raise tickets and acting without waiting. /li liProficiency in Spanish and English. /li /ul h3Nice‑to‑haves /h3 ul liBuilt playbooks, onboarding sequences, or CS processes from scratch. /li liExperience with outreach campaigns or marketing automation tools. /li liComfortable engaging technical buyers in a commercial context. /li liUsed AI tools to work faster and curious about doing more of it. /li /ul h3Benefits /h3 ul liCompetitive salary tailored to your experience. /li liEnticing performance bonuses. /li liFlexible remuneration through Cobee. /li liPension plan through Arca. /li liShort Fridays all year round and extra days of vacation for your birthday and anniversary. /li liYearly work‑from‑home allowance (24 days for Customer‑Facing functions / 48 days for Product Engineering and Admin). /li liFull work‑from‑anywhere weeks during August and end of the year. /li liDiscount on a premium gym with spa access. /li liFree fresh fruit to support your health. /li liContinuous learning—mentoring, coaching, workshops, and opportunities to attend SaaS conferences. /li liCareer growth opportunities. /li liTeam gatherings and celebrations. /li liA collaborative culture that fosters hard work, teamwork, transparency, and respect. /li liWe encourage applicants who may not meet 100% of the requirements to apply. /li /ul h3EEO Statement /h3 pResearch indicates that candidates from underrepresented groups often self‑select out even when they are a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply. /p /p #J-18808-Ljbffr

📌 Account Manager - SMB (Barcelona)
🏢 Enginy
📍 Barcelona