Synopsis

Lea el resumen de esta ocasión para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

Fixed-term opportunity until December.

Play a key role in shaping positive first impressions across the employee lifecycle.

Salary: $87,550 - $98,541 + superannuation.

About The Role

The People Services and Experience Officer plays a key role within the People, Culture and Safety team, delivering high-quality, people-focused support across the employee lifecycle.

As a first point of contact for employees, candidates and leaders, you’ll provide responsive, accurate, and proactive support across recruitment, onboarding and HR administration. This is a highly service-oriented role where attention to detail, strong systems capability and professionalism are essential.

You’ll help create a seamless and positive employee experience by ensuring processes are efficient, compliant and aligned to organisational values.

Key Responsibilities

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- Deliver high-quality customer service via phone, email and digital channels, resolving enquiries in a timely and professional manner.

- Support recruitment and onboarding processes, including preparing employment offers and documentation.

- Maintain accurate employee records in HR systems, ensuring data integrity and confidentiality.

- Provide guidance on HR processes such as onboarding, probation and general policy queries.

- Ensure compliance with HR policies, procedures and legislative requirements.

- Assist with audit readiness and maintain accurate documentation for employee lifecycle events.

- Contribute to continuous improvement initiatives to enhance service delivery and employee experience.

About You

You’re someone who thrives in a fast-paced, service-focused environment and enjoys helping others. You take pride in delivering accurate work, building relationships, and contributing to a positive team culture.

What you’ll bring

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- A strong customer service ethos with a focus on delivering positive experiences.

- Excellent attention to detail and ability to manage multiple tasks.

- Strong systems capability and confidence working across HR or admin platforms.

- A proactive mindset with a willingness to learn and improve processes.

- The ability to handle confidential and sensitive information with integrity.

- Strong communication skills and a collaborative approach.

Experience

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- Experience in administration, customer service or a shared services environment (HR highly regarded).

- Exposure to HR systems, recruitment platforms or onboarding processes (desirable).

- Understanding of basic HR processes, confidentiality and record keeping requirements.

- Strong organisational skills with the ability to meet deadlines and maintain accuracy.

Benefits

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- Attractive remuneration and benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance and other great corporate discounts.

- Excellent leave entitlements: 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access (part-time equivalents also available).

- Career progression: Support and opportunities to learn new skills within a creative and exciting environment.

- Work‑life balance and hybrid working: Flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Child Safe

The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. xqbhyrx We provide reasonable adjustments throughout the recruitment process to support all applicants.

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📌 People Services & Experience Officer (Valencia)
🏢 City of Melbourne
📍 Valencia