ph3Digital Campus – ITSM Operation and Service Specialist /h3 pAirbus Helicopters – Albacete, Spain. /p h3Job Description /h3 pThe IT Operation and Service Specialist for Asset Configuration Data Management plays a key role in ensuring the accuracy, health, and reliability of the Configuration Management Database (CMDB). The position manages day‑to‑day CMDB data, acting as a bridge between the data and the IT teams that rely on it, while ensuring IT Service Management (ITSM) processes are strictly followed and enabling Product Service Lines (PSLs) to manage and consume CMDB data within ServiceNow. /p h3Responsibilities /h3 ul liCMDB Maintenance (RUN Tasks): Execute daily operational tasks to maintain, update, and audit CMDB data content, ensuring high accuracy and reliability of configuration items (CIs) and their relationships. /li liData Quality Improvement: Proactively collaborate with and support other IT teams to identify data discrepancies, resolve CI conflicts, and continuously improve overall CMDB data quality. /li liPSL Technical Support: Act as the primary technical point of contact for Product Service Lines, providing hands‑on support and guidance as they manage and update their specific CMDB data within the ServiceNow platform. /li liScenario Building Consumption: Assist PSLs in designing and building practical scenarios and workflows to help them efficiently consume CMDB content for incident, problem, change, and lifecycle management. /li liProcess Adherence: Ensure all asset and configuration management activities align with internal governance, ITIL best practices, and organizational ITSM standards. /li /ul h3Qualifications /h3 ul liActive ITIL Certification (ITIL Foundation V3 or ITIL 4 Foundation). /li liComprehensive understanding of ITSM processes and how Configuration Management interacts with Incident, Problem, and Change Management.



/li liSolid knowledge of the ServiceNow Common Service Data Model (CSDM), with a focus on the data model for products and services objects. /li liHands‑on experience working with ServiceNow, specifically navigating and managing data within its CMDB and Asset Management modules. /li liStrong analytical skills with the ability to analyze complex data sets, identify trends, and troubleshoot data discrepancies. /li liExcellent communication skills with the ability to translate technical data concepts to various IT teams and PSLs, acting as a supportive consultant. /li /ul h3Optional Skills /h3 ul liExperience with ServiceNow Discovery or Service Mapping. /li liAdvanced ITIL certifications or ServiceNow System Administrator (CSA) certification. /li liExperience working in Agile or DevOps environments alongside Product Service Lines. /li /ul h3Benefits /h3 ul liVacation days plus additional days off throughout the year (approximately 35 days per year in total). /li liAttractive salary. /li liHybrid work model with versátil arrangements. /li liCollective transport service subject to working calendar/home location. /li liBenefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants. /li liOn‑site facilities including canteen, kindergarten, and medical office. /li liParticipation in social and corporate social responsibility initiatives. /li liExcellent upskilling opportunities and development prospects in a multicultural environment. /li liAccess to special rates in products and benefits. /li /ul pAirbus Helicopters España, SA offers a permanent employment opportunity. Entry level experience is considered. /p pAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is committed to equal opportunities for all. /p /p #J-18808-Ljbffr

📌 #CORE DIGITAL CAMPUS - ITSM Operation and Service Specialist (Albacete)
🏢 Airbus
📍 Albacete