ph3About the Role /h3 pWe're looking for an experienced Strategic Customer Success Manager to own the success, performance, and growth of our client accounts while leading recruiter delivery across multiple hiring projects. /p pThis role sits at the intersection of client management, delivery operations, and team leadership. /p pYou'll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered. /p pThis is not a traditional customer support role. We're looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed. /p h3What you’ll be responsible for /h3 ul liOwn strategic client relationships and hiring project success /li liLead onboarding, delivery planning, and stakeholder management /li liManage recruiter performance, accountability, and project execution /li liMonitor hiring pipelines, identify risks, and drive corrective actions /li liHandle escalations and challenging conversations with confidence /li liSupport client retention, expansion, and revenue growth /li liImplement AI-driven workflows, reporting, and operational improvements /li liBuild scalable processes that improve delivery quality and client outcomes /li /ul h3What we're looking for /h3 ul li7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management,



or Delivery Management /li liExperience managing large-scale hiring projects across multiple stakeholders /li liProven experience leading recruiter teams or talent acquisition teams /li liStrong stakeholder management skills with the ability to influence senior decision-makers /li liComfortable handling challenging conversations and performance issues /li liHighly organised with strong project management capabilities /li liData-driven mindset with experience using reporting and analytics to make decisions /li liExperience working in fast-paced, high-growth environments /li liStrong communication skills in English /li /ul h3Bonus points /h3 ul liExperience within recruitment marketplaces, staffing, RPO, or talent platforms /li liExperience working with distributed or freelance recruiter networks /li liExposure to AI tools, automation platforms, and modern recruiting technology /li liAdditional European languages /li /ul h3What we offer /h3 ul liA high-impact role with real ownership and influence in a fast-growing HR Tech company /li liDirect collaboration with founders and senior leadership /li liThe opportunity to shape how Workfully scales its client success, delivery, and recruiter operations globally /li liAn international environment working with clients and recruiters across multiple markets /li liAccess to cutting-edge AI tools and automation workflows /li liHybrid working model based in Barcelona /li liCompetitive salary and career growth opportunities /li /ul /p #J-18808-Ljbffr

📌 Strategic Customer Success Manager - Talent Solutions (Barcelona)
🏢 Ersilia
📍 Barcelona