ppHermosillo, SO /p h3POSITION OVERVIEW /h3 pMCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria. /p pEstamos buscando representantes de servicio al cliente bilingües para respaldar el servicio al cliente entrante, el servicio de asistencia técnica y el procesamiento de oficina para posiciones de apoyo comercial y del sector público. En este rol, manejarás llamadas entrantes, resolverás problemas técnicos básicos, establecerás relaciones sólidas con los clientes, investigarás para identificar necesidades y reconocerás oportunidades para promocionar nuevos productos y servicios. Los candidatos deben ser solucionadores de problemas naturales que se esfuercen continuamente por proporcionar un excelente servicio al cliente y una satisfacción extraordinaria al cliente. /p pEsta es una posición de nivel de entrada que ofrece capacitación remunerada en el trabajo. Si bien no se requiere experiencia previa en centros de contacto, la experiencia en servicio al cliente, soporte técnico, ventas internas o soporte de oficina es una ventaja. /p pPara ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo. /p h3Responsabilidades Clave: /h3 ul liManejar llamadas entrantes de clientes de manera cortés, oportuna y cualificado - incluyendo correo electrónico y chat en vivo. /li liEscuchar a los clientes, entender sus necesidades y resolver sus problemas. /li liEscalar los problemas de los clientes al personal y la gerencia apropiados para su resolución según sea necesario. /li liAsegurar la resolución en la primera llamada mediante la resolución de problemas y el manejo efectivo de las llamadas. /li liSeguir los procesos del programa del Cliente y realizar todas las tareas de manera cortés y profesional. /li liUtilizar la base de conocimientos y la capacitación para responder con precisión a las preguntas de los clientes. /li liCrear y mantener registros de CRM de clientes con detalles precisos de las llamadas. /li liDocumentar con precisión la resolución de las llamadas en los sistemas apropiados. /li liSeguir estrictamente el proceso del cliente para manejar problemas e inquietudes financieras. /li liCumplir con los requisitos relacionados con la información confidencial y personal. /li liSeguir todos los guiones, políticas y procedimientos requeridos. /li liAdherirse a todos los requisitos de asistencia y horarios de trabajo, incluida toda la capacitación programada. /li /ul h3CANDIDATE QUALIFICATIONS /h3 h3¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO? /h3 ul liDebe tener 18 años de edad o más. /li liDiploma de escuela secundaria o equivalente. /li liExcelentes habilidades de organización, escritura y comunicación oral. /li liLa capacidad de escribir rápidamente y con precisión (más de 20 palabras por minuto). /li liConocimientos básicos de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). /li liComprensión básica del sistema operativo Windows. /li liAltamente confiable con la capacidad de mantener asistencia regular y puntualidad.



/li liLa habilidad para evaluar, solucionar problemas y dar seguimiento a los problemas del cliente. /li liAptitud para la resolución de conflictos, resolución de problemas y negociación. /li liDebe estar orientado al servicio al cliente (empático, receptivo, paciente y concienzudo). /li liCapacidad para realizar múltiples tareas, mantenerse enfocado y autogestionarse. /li liFuerte orientación hacia el trabajo en equipo y enfoque en el cliente. /li liLa capacidad para prosperar en un entorno rápido donde el cambio y la ambigüedad son frecuentes. /li liExcelentes habilidades interpersonales y la capacidad de construir relaciones con su equipo y clientes. /li liCapacidad para leer y hablar inglés con fluidez /li /ul h3ABOUT MCI (PARENT COMPANY) /h3 pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. /p pIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. /p pDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal enterprise partners. /p pMCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. /p h3CONDITIONS OF EMPLOYMENT /h3 h3All MCI Locations /h3 ul liMust be authorized to work in the country where the job is based.



/li /ul h3Subject to the program and location of the position /h3 ul liMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3COMPENSATION DETAILS /h3 pAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. /p h3What You Can Expect From MCI: /h3 pWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. /p ul liPaid Time Off: Earn PTO and paid holidays to take the time you need. /li liIncentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! /li liHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. /li liRetirement Savings: Secure your future with retirement savings programs, where available. /li liDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. /li liLife Insurance: Access life insurance options to safeguard your loved ones. /li liCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /li liPaid Training: Learn new skills while earning a paycheck. /li liFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. /li liCasual Dress Code: Be comfortable while you work. /li /ul h3Compensation Benefits That Fit Your Life /h3 pMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. /p h3PHYSICAL REQUIREMENTS /h3 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /p h3REASONABLE ACCOMMODATION /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding /p /p #J-18808-Ljbffr

📌 Representante Bilingüe de Servicio al Cliente Bancario (La Coruña)
🏢 MCI
📍 La Coruña