ph3JOB PURPOSE /h3pIn line with the FASHION vision and mission, the bFashion Advisor /b creates a unique and memorable experience for each client, at every moment. /ppCombining a business orientation and a passion for the client, the bFashion Advisor /b is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market. /ph3KEY RESPONSIBILITIES /h3h3CHANEL Ambassador: the Fashion Advisor embodies the values of the Brand. /h3ulliCHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team. /liliImplements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro‑active in self‑learning. /liliRespects the uniform and grooming guidelines at all times. /liliEnsures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines. /li /ulh3Experience creator: the Fashion Advisor surpasses client expectations. /h3ulliCreates a tailor‑made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long‑lasting relationship with clients. /liliEmbraces digital shopping trends and is keen to play an active role in delivering a seamless omni‑channel experience for clients /liliCo‑creates stories with and for the client, sharing the brand culture and blending it with the client’s personal story and the point of sale environment to come up with unique moments made just for them. /liliHelp the client to develop their own style, and if needed propose alterations to be made /liliHandles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations. /li /ulh3Business driver: the Fashion Advisor is performance‑minded in order to achieve our objectives.



/h3ulliKnows and understands the business challenges and maintains discretion about all areas of the CHANEL business /liliContributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate. /liliHas an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager. /liliMonitor requests for after sales service. /li /ulh3Team player: the Fashion Advisor acts interdependently and demonstrates team spirit /h3ulliHas a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity. /liliTreats others with respect, acknowledges cultural differences, and is willing to learn from those differences /liliShares best practices with the team, is pro‑active and contributes to nourish the collective knowledge and skills. /liliEnsures the proper operation of the sales space at all times, as directed by Visual Merchandising. /liliParticipates in product stock replenishment and physical inventory of stocks. /li /ulh3EXPERIENCE AND QUALIFICATION /h3ulliEagerness and willingness to take care of the client ; Luxury retail experience is mandatory /liliSelling skills and performance‑driven for RTW /liliStyling knowledge and ability to create RTW total look /liliEnglish mandatory /li /ulh3SOFT SKILLS AND ABILITIES /h3ulliInterpersonal skills, ability to establish emotional connection and build a relationship /liliEmpathy and listening skills /liliGenerosity and “art of caring” /liliCuriosity, openness and eagerness to learn /liliProblem solving and ability to deal with complexity and change /liliSelf‑awareness, self‑confidence /liliEnthusiasm, energy and motivation /liliStorytelling and ability to engage and inspire /liliTeam spirit, ethics and integrity /liliPositive body language /li /ul /p #J-18808-Ljbffr

📌 Fashion Advisor RTW Expert (Madrid)
🏢 Chanel
📍 Madrid