ph3B2B CUSTOMER SUCCESS REPRESENTATIVE (GERMAN SPEAKER) /h3 pRevelyst – Adventure Sports Group Europe is a fast‑growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long‑term partnerships with our dealers across EMEA. /p pWe are looking for a proactive, customer‑oriented and data‑driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. /p pIf you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. /p h3Responsibilities /h3 pThe B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. /p ul liManage a portfolio of Direct Countries dealers across EMEA /li liBuild strong, long‑term relationships with assigned dealers /li liEnsure high levels of customer satisfaction through quality service /li liAct as the main point of contact for operational and service‑related topics /li /ul h3Order Management Operations /h3 ul liManage and validate the orderbook for assigned dealers /li liPerform order entry in SAP (ERP system) /li liTrack and follow up orders,



liaising with warehouses and logistics teams /li liEnsure on‑time and in‑full delivery (OTIF) /li liHandle operational issues such as refusals, returns and warranties /li /ul h3Data Reporting /h3 ul liPrepare and maintain customer order databases /li liAnalyze data and performance indicators to support decision‑making /liliProvide reporting on key KPIs and service levels /li liEnsure accuracy and consistency of customer data /li /ul h3Cross‑functional Collaboration /h3 ul liCollaborate with Sales teams to support dealer performance and satisfaction /li liWork closely with Supply Chain and Operations teams to resolve issues /li liHandle dealer and sales queries efficiently and professionally /li /ul h3Position Requirements /h3 h3Qualifications /h3 ul liFluent English and German (mandatory) /li liExperience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) /li liKnowledge of SAP, Salesforce and Excel /li liStrong data orientation and analytical skills /li liUnderstanding of sales processes and logistics flows /li /ul h3Competences /h3 ul liProactive and solution‑oriented /li liHigh attention to detail and organizational skills /li liStrong communication and interpersonal skills /li liAbility to work cross‑functionally /li liAdaptability in a fast‑paced environment /li /ul h3Preferred /h3 ul liAdditional European language is a plus /li /ul /p #J-18808-Ljbffr

📌 B CUSTOMER SUCCESS REPRESENTATIVE (German Speaker) (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat