ph3Company Overview /h3 pEcoVadis is the leading provider of business sustainability ratings. /p h3Job Description /h3 pWe’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. /p pDuties include (but are not limited to): /p h3Market management and development /h3 ul liManage our existing UK/I market maximizing revenue, driving upsell and upgrades improving customer experience and driving sustainability improvements /li liIdentify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar /li liUse available data to drive targeted actions to achieve objectives /li /ul h3Improve and implement /h3 ul liDevelop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them /li /ul h3Communicate /h3 ul liCoordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling value perception is effective /li liCommunicates value to customers on regional initiatives /li liClearly track and communicate the progress of monthly/quarterly initiatives results to internal and external stakeholders /li liPrepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner /li liShare best practices, success stories and lessons learned with general colleagues /li liEscalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience /li /ul h3Be pro‑active /h3 ul liIdentify and suggest process improvements to improve team efficiency /li liIdentify opportunities for automation,



such as cadences, to reduce manual work and improve efficiency /li liIdentify additional revenue opportunities to develop the rated company offering /li liRepresent the voice of the rated customer within EcoVadis /li /ul h3Qualifications /h3 ul liMinimum 2 years experience in customer facing roles such as Business Development or SDR (Sales Development Representative) /li liExperience in sales or upselling/inside sales – comfortable with proactive outreach to EcoVadis network members /li liPassion for excellent customer service /li liComfortable dealing with unhappy customers /li liAbility to interpret data to identify actions /li libProfessional fluency in English as a must /b /li libFoundational understanding of AI concepts /b /li liDigital marketing experience a plus /li liComfortable presenting to large groups /li liTeam player /li liAutonomous and proactive /li liExperience with Salesforce or CRM software preferred /li liComfortable working in a fast paced, high-growth environment /li liEnthusiasm and motivation to improve customer experience /li liProactive in suggesting, designing and implementing ideas and improvements /li /ul h3Additional Information /h3 pLocation: bBarcelona - Hybrid /b (8 days a month from the office) /p pStart date:



ASAP /p pbFull time contract /b /p ul liSupport with all the necessary office and IT equipment /li liFlexible working hours /li liWellness allowance for mental and physical wellbeing /li liAccess to professional mental health support /li liReferral bonus policy /li liLearning and development /li liSustainability events and community involvement /li liPeer recognition program /li liEmployee-led resource groups /li liHybrid work organization /li liRemote work from abroad policy /li liMeals and Transportation Vouchers (Coverflex card) /li liDental Benefits /li liLife Accident Insurance + Private Health Insurance /li liPaid employee volunteer day /li liPaid moving day (1/year) /li liTime off: 1 Community Service Day + 1 Personal Day /li liSummer Hours in July and August (36 hours per week) /li liHybrid Monthly Allowance for electricity and Internet /li /ul h3Equal Employment Opportunity Statement /h3 pEcoVadis commits to equity, inclusion and reducing bias in hiring processes. We do not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristics. To reduce bias, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality. Applicants should confirm eligibility to work in the job location. /p pOur recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions. /p /p #J-18808-Ljbffr

📌 Membership Executive (Upselling/ Inside Sales) (Barcelona)
🏢 EcoVadis
📍 Barcelona