ppThis is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction. /p pAs a Client Service Account Manager – Associate in the Trade Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local Spanish language guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team. /p h3Job Responsibilities /h3 ul liManage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times. /li liBuild and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues. /li liTrack client transactions and provide comprehensive reporting to enhance client experience. /li liConduct client training and participate in client events to strengthen relationships. /li liProvide back up to Supply Chain Finance Team with Supplier inquiries /li liSupport operational workflows to resolve refusals, disputes, and problematic transactions. /li liRecord all client interactions in our Case Management System .



/li liAdvocate for clients by analyzing customer behavior and reporting on transaction trends. /li liStreamline processes in line with Trade priorities and support sales and client visits. /li liPerform the review of Guarantees, SBLCs subject to Spanish Law and ICC Rules. /li liResolve complex client inquiries related to trade finance transactions. /li /ul h3Required Qualifications, Capabilities, And Skills /h3 ul liProficient in Spanish and English Languages. /li liWorking knowledge of ISP 98 and URDG. /li liSBLC and Guarantee wording review experience. /li liCore Trade Product experience. /li liStrong focus on client satisfaction and relationship building. /li liProven leadership skills with the ability to deliver exceptional performance under pressure. /li liExcellent planning and organizational skills, comfortable working within tight deadlines. /li liAbility to operate collaboratively and possess strong interpersonal skills. /li /ul h3Preferred Qualifications, Capabilities, And Skills /h3 ul liProficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx). /li /ul /p #J-18808-Ljbffr

📌 Client Service Account Manager - Trade & Working Capital - Associate (Madrid)
🏢 JPMorgan Chase
📍 Madrid