ph3What would you do? /h3ullipOwn the post-implementation relationship with Enterprise customers across the Italian market. /p /lilipBecome a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform. /p /lilipLead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions. /p /lilipDrive customer adoption, retention, and long-term growth. /p /lilipIdentify upselling and cross-selling opportunities while ensuring customer success. /p /lilipPartner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience. /p /lilipAdvocate for customer needs internally and influence product improvements. /p /lilipBuild strong executive relationships with C-Level leaders across major retail organizations. /p /li /ulh3Your experience has been shaped by /h3ullip4+ years of experience in Customer Success, Enterprise Account Management, Consulting, or SaaS. /p /lilipExperience managing Enterprise or Strategic Accounts. /p /lilipProven experience working with executive stakeholders (Director, VP, C-Level). /p /lilipExperience driving customer adoption, retention, and business growth. /p /lilipStrong understanding of SaaS business models and customer lifecycle management. /p /lilipExperience working cross-functionally with Product,



Sales, and Operations teams. /p /lilipNative or fluent Italian, professional English (C1+) and Spanish is a plus. /p /li /ulh3Your SuperPowers /h3ullipOutstanding communication and relationship-building skills. /p /lilipStrategic mindset with strong business acumen. /p /lilipCustomer-first mentality with a consultative approach. /p /lilipAbility to influence stakeholders at different organizational levels. /p /lilipAnalytical thinking and problem-solving skills. /p /lilipProactive, autonomous, and comfortable in a fast-paced environment. /p /lilipPassion for technology, innovation, and retail transformation. /p /lilipAbility to prioritize, execute, and create impact in ambiguous environments. /p /li /ulh3What we bring to the table /h3ullipb Hybrid Work: /bWork together as a team. /p /lilipbFlexible hours: /b We trust your work and skills. /p /lilipAdditional days off to vacations. /p /lilipHalf day off on your birthday. /p /lilipAccess to bEducational Budget. /b /p /lilipbWorkstation Paid /b BYOD or company-provided machine. Different options to satisfy your palate. /p /lilipbHealth insurance: /bGet the attention and care that you deserve. Available in some countries. /p /li /ul /p #J-18808-Ljbffr

📌 Enterprise Customer Success Manager (Barcelona)
🏢 Instaleap
📍 Barcelona