ph3Descripción del trabajo Overview /h3pNight Shift Customer Support Agent - Live Work in Malta (i Gaming) We're hiring for an established i Gaming company in Malta, one of Europe's main hubs for online gaming, tech, and international careers. /ph3Why Malta /h3ulliMediterranean climate /liliSea views, beaches after-work swims /liliInternational community /liliEnglish-speaking environment /liliEasy travel across Europe /liliHuge social scene within i Gaming tech /li /ulh3Why this role is perfect for night owls /h3ulliFocus better in the evening /liliLike calmer, more independent shifts /liliPrefer a different rhythm than the 9-5 world /liliWant daytime freedom in Malta /liliTraining is done during daytime hours - then you move into night operations. /li /ulh3You Need Previous Experience In Customer Support /h3ulliWork with live chat, email and customer cases /liliHandle multiple conversations at once /liliStay professional in fast-paced environments /liliUnderstand service, systems and customer responsibility /liliExperience in Gaming is a big plus /li /ulh3What You'll Be Doing /h3ulliYou'll be the first point of contact for players via: Live chat, Email /liliYou'll handle: Account questions, Player verification (KYC) document processing, Payments account-related queries, Responsible Gaming situations, Identifying suspicious behaviour,



Investigating issues and providing solutions /liliYou'll also: Escalate complex or sensitive cases, Spot risks and unusual activity, Promote relevant services where appropriate, Deliver first-contact resolution whenever possible /li /ulpThis role combines customer care, security awareness, and problem-solving. /ph3Requirements /h3ulliFluent English + Finnish /liliProven experience in customer support (chat/email based) /liliComfortable working night shifts /liliGood judgment and attention to detail /liliAbility to work independently /liliCalm, structured communication style /li /ulh3Why i Gaming experience matters /h3ulliPayments digital platforms /liliCompliance KYC processes /liliResponsible Gaming /liliSecurity and fraud awareness /li /ulh3Benefits /h3ulliRelocation support within the EU /liliNight shift allowance /liliHealth insurance /liliCommute allowance /liliAccess to gym, sauna recovery facilities /liliInternational, close-knit team /liliReal responsibility from the start /li /ulh3This role is for you if /h3ulliYou already know customer support /liliYou want to work in i Gaming /liliYou prefer nights over mornings /liliYou want an international life in Malta /li /ulpNot everyone thrives at night. But if you do, this is a strong career move. /p /p #J-18808-Ljbffr

📌 Finnish-Speaking Night Shift Customer Support Agent - Igaming In Malta (Madrid)
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📍 Madrid