ppbJob Title /b /p pB2B Customer Support Advisor - (English speaking) - Onsite - BM01 /p pbExperience The Power Of a Game-changing Career /b /p pWant to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. /p pIf you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future. /p pbCareer growth and personal development /b /p pThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. /p pbWhat You Will Do In This Role /b /p pIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. /p pAs a B2B Customer Support Advisor on our team, you will: /p ulliRespond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained /liliEscalate potential service issues /liliTo follow all the processes and procedures of the project /liliProvide cover for other Agents in their absence, either within the same team or across teams /liliLiaise with Supervisors/ Mentors on specific projects where requested /liliTo understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner /liliTo attend regular Team Meetings /liliTo work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction /li /ul pbYour Qualifications /b /p pWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.



Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. /p pbConcentrix Is a Great Match If You /b /p ulliAre native in English /liliPrevious experience in a similar position and industry /liliBasic sales skills, upselling and cross-selling /liliGood disposition to work in a customer service environment /liliWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office /li /ul pbPersonal abilities /b /p ulliVery good communication, listening skills /liliCustomer care skills – ability to listen to and understand the customers’ needs /liliAbility to work in a team /liliResistant to stress /liliLogical approach to problem solving /liliAbility to work on own initiative /liliAbility to adapt to different situations and needs /li /ul pbWhat’s In It For You /b /p pIn this role, we offer benefits that help support your unique lifestyle: /p ulliFull-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00 /liliSalary 23.000 euros gross/year + up to 3.000 euros gross/year in bonus /liliBarcelona office /liliBring-a-friend (referral) bonus opportunities /liliFull paid training on the company and the project you'll be working on /liliCareer development programs, specialized courses /li /ul pbExperience the best version of you! /b /p pAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. /p pbConcentrix is an equal opportunity employer /b /p pWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr

📌 B Customer Support Advisor - (English speaking) - Onsite (Barcelona)
🏢 Concentrix
📍 Barcelona