p? bWe’re Hiring: Customer Service Agent (TaaS) - Flemish Speaker /b /ppbr/ppAt bNetzon Group /b, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign. /ppbr/ppIf you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. /ppbr/pp bAbout the Role /b /ppbr/ppAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers and contribute to Via's and the team's goals. /ppbr/pp✅bKey Responsibilities /b /pulliKeep things running smoothly by offering first line support tough phone, email, and digital channels as needed. /liliAim for first contact resolution to handle customer queries quickly and effectively. /liliKeep customer records updated with reasons for contact, solutions provided, and any other relevant information. /liliFoster positive interaction /liliFollow policies and regulations for the Flemish market.



/liliOffer feedback and insights on areas where you detect possible improvements. /liliEmbody the values of both Via and Netzon. /li /ulpbr/pp bWhat We’re Looking For /b /pullibFluency in English and Flemish /b /liliCustomer-First Mindset: You love helping people and tailoring solutions for them. /liliTech-Savvy: You are comfortable using a CRM system and working in a digital environment. /liliOrganized Motivated: Even when busy, you stay organized and keep delivering quality service. /liliEligibility: Permit to work in Spain. /li /ulpbr/pp b What We Offer /b /pulliStart Date: ASAP. /liliFull-Time: 39 hours per week. /liliWorking Hours: Monday to Sunday (Rotative days) from 06:00 to 15:00 or 07:00 to 16:00. /liliSalary: €25,000 per year gross /lilibWorking Model: Hybrid in Barcelona and Remote in Spain /b /liliTraining: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid). /liliOffice Location: Barcelona (Eixample). /li /ulpbr/pp b Why Join Netzon Group? /b /ppNetzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. /ppbr/pp bStart your career with us—apply now and become part of our growing team! /b /ppbr/p

📌 Customer Service Agent (TaaS) - Flemish Speaker (Santander)
🏢 Netzon Group
📍 Santander