Are you passionate about helping others succeed? At
goFLUENT, we’re looking for a motivated Learning Consultant to join
our dynamic Learning Consultant team. This is your chance to make a
real impact by ensuring our learners have an unforgettable
experience and providing valuable feedback to improve our services.
As a Learning Consultant, you'll be at the heart of our customer
experience, connecting with learners, guiding them on their
language journey, and collaborating with our internal teams to
deliver excellence. If you're driven by making a difference and
thrive in a supportive, customer-focused environment, we’d love to
have you on board! What You'll Do Become an expert and maintain a
full understanding of our products and services. Explain it to our
new learners who are starting a goFLUENT Training Offer the learner
the best journey possible, by understanding the expectations and
being efficient in giving the solutions to concerns the learner
might face Reply to our learners requests on several communication
channels (phone, email, chat, etc.) Ensure a smooth and efficient
communication with internal teams Call students to encourage them
to take full advantage of the available resources Be proactive in
order to optimize our internal procedures, improve the quality of
our responses and raise learners feedback You'll love this job if
you Are outstanding at communicating, both orally and written (
Spanish is your mother tongue) Have a previous successful
experience in customer support Are very empathic and able to solve
complex conversations in order to give a smile to customers Are an
organized, responsive, adaptable, sincere,



and autonomous person We
are looking for Native Spanish speaker with intermediate English
proficiency (spoken and written) and fluent in Portuguese. Soft
skills are a must regarding: empathy, problem-solving, teamwork,
adaptability and effective communication skills. University degree:
Language Studies, Translator/Interpreter Proactive, responsible,
disciplined and able to multitask. Must be able to handle stress
well and work efficiently under pressure. Have a good command of MS
Office and Google tools. Fluency in other languages is highly
valued. Excellent oral communication and customer service skills
over the phone. Methodical and organized, your relational ease as
well as your openness are your assets to succeed in this position.
What we offer Our culture is unlike anywhere else. Starting day one
of your #lifeatgoFLUENT, tons of awesome perks and benefits await
you, including: Dynamic, startup-like experience within the
security of a fast-growing, 26-year old Swiss-based company. Learn
from top executives and visionaries in the learning and language
market. The experience of joining an innovative organization with
an international, vibrant working environment. Full on-boarding and
fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn
from one of our 49 business languages! Ability to work from any of
our 20+ offices around the world. Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the
words of our people worldwide:
https://www.gofluent.com/us-en/careers/ #LI-Hybrid

📌 Customer Support (Spanish / Portuguese speaker) (Madrid)
🏢 goFluent
📍 Madrid