ph3Job description /h3 pCentralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently. /p h3What you'll get to do /h3 ul liAct as the main point of contact for customers, ensuring smooth communication and quick resolution of queries. /li liManage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages. /li liOversee order and delivery processes, including order validation, release and follow‑up. /li liCoordinate with logistics teams to manage delivery issues and delays. /li liEnsure efficient transport planning and shipment follow‑up. /li liHandle customer claims, including analysis and creation of credit/debit notes. /li liMonitor and share performance KPIs with clients, identifying opportunities for improvement.



/li /ul h3We'd love to meet you if you have /h3 ul li2+ years of experience in a similar customer operations / order management role. /li liUniversity degree. /li liFluent German (C1/C2), English and Spanish. /li liStrong knowledge of OTC processes, SAP, and Excel. /li liExcellent communication and stakeholder management. /li liTeam player with great interpersonal skills. /li liStrong analytical mindset. /li liProblem‑solving and solution‑oriented approach. /li liAbility to manage pressure in a fast‑paced environment. /li /ul h3A few things you'll love about us /h3 ul liAn entrepreneurial, creative and welcoming work culture. /li liHybrid work policy. /li liEmployee discount on our products. /li /ul /p #J-18808-Ljbffr

📌 DACH Customer Care Executive Temporary (Barcelona)
🏢 Puig
📍 Barcelona