ph3Who Are We? /h3 pLet me introduce us. You’re reading about bZurich Insurance Group /b, a global leader in insurance, but this role specifically pertains to our bTechnology Delivery Center (TDC). /b Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a integral scale. /p h3What Can You Expect? /h3 ul liCollaborate on strategic and innovative initiatives that improve the experience of internal users, such as underwriters, claims handlers, and other business teams across Zurich. /li liLead end-to-end research activities across multiple projects, from discovery and user interviews to usability testing, insights synthesis, and recommendations. /li liSupport product and business teams in understanding user needs, behaviours, pain points, and opportunities, helping shape more user-centred solutions. /li liContribute to the design and validation of innovative experiences, including conversational AI, intelligent workflows, and emerging digital solutions. /li liPartner with UX/UI designers, product owners, engineers, architects, and business stakeholders to ensure user insights are considered throughout the product lifecycle. /li liDrive evidence-based decision making through a combination of user research, business understanding, market trends, and qualitative and quantitative insights. /li liExplore new research approaches, tools, and technologies that help the team continuously improve the way we understand and support our users. /li liWork across multiple initiatives simultaneously, balancing priorities while maintaining a high standard of research quality and impact. /li liEnhance your skills through exposure to complex enterprise products, AI-enabled experiences, and cross-functional collaboration. /li liContribute to a team that values curiosity, innovation, collaboration, and continuous learning.



/li /ul h3What Makes You a great Fit? /h3 ul liIndividual Contribution and Technical Requirements /li liYou have significant experience as a UX Researcher working on digital products, enterprise platforms, or complex user journeys. /li liYou are skilled in a wide range of research methodologies, including user interviews, usability testing, discovery research, surveys, workshops, and concept validation. /li liYou can translate research findings into clear, actionable insights into clear recommendations that support product, business, and design decisions. /li liYou are comfortable navigating ambiguity and identifying the right questions before jumping to solutions. /li liYou have experience working with complex stakeholder environments where business objectives, user needs, operational realities, and technical constraints must be balanced. /li liYou bring a strategic mindset and are able to connect user insights with broader business goals and opportunities. /li liYou are proactive, curious, and continuously look for opportunities to improve products, services, and ways of working. /li liYou have strong storytelling and communication skills, allowing you to influence decisions through evidence, insights, and actionable recommendations /li liYou are comfortable working on multiple initiatives simultaneously and adapting to changing priorities. /li liExperience with AI-enabled experiences, conversational interfaces, intelligent assistants, automation, or emerging technologies is highly desirable. /li liExperience with UX/UI design, prototyping, Figma, service design, or front-end technologies would be considered a strong advantage. /li liProject Management Skills /li liYou are able to manage and prioritize research activities across multiple projects simultaneously. /li liYou can independently plan research initiatives, define objectives, manage timelines, and deliver meaningful outcomes. /li liYou are organised, adaptable, and comfortable operating in dynamic environments with evolving priorities.



/li liYou communicate clearly with both technical and non-technical stakeholders. /li liYou can facilitate workshops, discovery sessions, and alignment activities that help teams move forward with confidence. /li liYou are able to identify risks, dependencies, and opportunities throughout the research lifecycle. /li liYou understand how to influence decisions through evidence, collaboration, and stakeholder engagement. /li liYou can build alignment among diverse stakeholders while maintaining a strong focus on user needs and business value. /li /ul h3And… What Makes Us Special? /h3 pAs well as a bcompetitive salary /b and a byearly bonus /b, we offer: /p ul liTo support your work-life balance, we have adopted a flexible working model. /li liOption to work abroad up to 25 days yearly. /li liOver 300 euros to set up your home office and additional monthly home office allowance. /li liWide range of internal and external trainings, including English, German and Spanish classes depending on the needs. /li liTicket restaurant and Health Insurance with the flexibility to exchange it for other benefits. /li liLife and accident insurance. /li liCollective Life retirement Plan /li li2000 referral bonus if you bring other talented people like you to the company. /li liSpecial banking and insurance conditions plus Exclusive Employees discounts /li liFunctional diversity benefits /li liStock options and mortgage benefits. /li /ul h3Where Are We Located? /h3 pBarcelona, Poblenou. /p pAt Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability. /p h3Zurich Technology Delivery Center – Your Talent, Our Strength /h3 h3You are the heart soul of Zurich! /h3 pAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? /p pWe highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. /p pLet’s continue to grow together! /p ul liLocation(s): ES - Barcelona /li liSchedule: Full Time /li /ul /p #J-18808-Ljbffr

📌 Senior UX Researcher (Barcelona)
🏢 Zurich Insurance
📍 Barcelona