ppbHey there! Let us introduce ourselves! /bWe're bDoofinder /b, we were born to make technology accessible for companies of any size, anywhere, to grow. Since 2011, our team has developed a top search technology for websites and eCommerce, that helps online retailers increase their sales. We are agile, open, inclusive, and customer-centric. But above it all, in Doofinder people come first. We are a company with people of many different nationalities, cultures, and languages. We sell all over the world and speak the language of our customers. That makes our environment a place where we learn every day: we are enriched by the origin, culture, and personal history of very different people who have a common dream – to make powerful, affordable products and to contribute to the sustainable future of our thousands of customers. /ph3Key Responsibilities /h3ulliAddress customer product technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings). /liliInvestigate technical incidents end-to-end: reproduce issues, inspect logs and network requests, and identify root causes. /liliEnsure customers fully understand Doofinder and are guided to make the most of the tool's full potential. /liliCommunicate complex technical topics in a clear and customer-friendly manner. /liliWork closely with the Development team to **escalate** unresolved issues and follow up until resolution. /liliManage multiple priorities while maintaining a solution-oriented mindset. /liliTake initiative, work independently, and contribute to team success. /liliBuild strong relationships with customers, acting as a trusted technical point of contact. /liliCollect and analyze customer feedback to suggest improvements to the product and support process. /li /ulh3Required Skills And Experience /h3ulliExperience in technical customer support, technical account management,



or a similar technical customer-facing role. /liliSolid problem-solving mindset with a hands-on, resolutive approach to debugging. /liliComfortable using browser dev tools, reading logs, and understanding HTTP requests/responses. /liliKnowledge of HTML, CSS and JavaScript. /liliStrong communication skills to explain technical concepts clearly to non-technical customers. /liliComfortable leading calls and meetings. /liliFluent in English and Spanish (required). /liliEU work permit is a must. /li /ulh3Nice to Have /h3ulliExperience in SaaS or e-commerce environments. /liliFamiliarity with GitHub (opening and tracking issues). /liliFamiliarity with Intercom or similar customer engagement/ticketing platforms. /liliFamiliarity with Postman and Grafana. /li /ulh3Languages /h3ulliFluent in English and Spanish /li /ulh3What could you expect from Doofinder? /h3pReal stability with a permanent contract (Indefinido) in an innovative and rapid growth company with a future project on e-commerce industry. Competitive salary. Career plans and professional development. The most innovative and unique technology tools. International environment with over 33 different nationalities. 22 days of Annual Leave (plus 24-31 December as discretionary days). /ph3Flexible Compensation System For Benefits /h3ulliDoofinder compensates referrals - you could benefit from referring new professionals, colleagues friends. /liliReal Work work-life balance - flexibility with Friday's afternoon Off /liliFruit, snacks monthly lunch, and weekly news at the office /liliCommunities activities Outdoors: ping-pong, football, golf, chess, etc. /liliGreen environment and open spaces in a very cool and modern office. /liliNeeding some disconnection from work? Please, go and play some arcade games at our office! /liliAfter-hours chats, role plays, interactions, and much more! /li /ul /p #J-18808-Ljbffr

📌 Technical Support Agent - Fluent in English & Spanish - US Schedule (Madrid)
🏢 Doofinder
📍 Madrid