h3Customer Experience Agent (Italian/Spanish) /h3pAt Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally. /ppWe strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard. /ppWe are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. /ppCurrently, we’re developing our Customer Service department and we need a Customer Experience Escalation Specialist. /ppstrongJob purpose: /strong /ppYour mission is to provide exceptional customer support to our Italian and Spanish-speaking customers, ensuring a seamless and satisfying booking experience. /ppAs a Customer Experience Agent, you will be the first point of contact for our travelers, assisting them with inquiries, modifications, and problem resolution while maintaining a high standard of service. /ppYour role is crucial in building trust with our customers, ensuring their needs are met efficiently and empathetically. Through your proactive communication and problem-solving skills, you will contribute to Stayforlong’s commitment to delivering outstanding travel experiences. /ppstrongAbout CX team: /strong /ppAs a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime. /ppOur team is comprised of experienced travel professionals who possess extensive knowledge about travels.



At the core of our work is the belief that each traveler deserves personalized attention and care. We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys. /ppstrongWhat you’ll do: /strong /polliLiaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc. /liliProvide accurate, valid and complete information. /liliEnsuring a very good level of customer service and a positive customer experience. /liliParticipate in new projects for which we need your help. /li /olpstrongWhat you will bring: /strong /polliExperience: More than 6 months in a customer facing position. /liliProficiency in Italian and Spanish. /liliDesire to solve others' problems. /liliBasic knowledge when using Microsoft Office (including Excel). /liliAbility to work as part of a team. /liliAble to provide and receive feedback. /liliGreat oral and written skills. /liliSelf-motivated individual with the ability to multitask. /liliResult-oriented and driven. /liliExperience working with KPIs or set targets. /li /olpstrongWhat we offer: /strong /polliTemporary contract (4 months). /liliPart-time schedule: From Monday to Sunday (rotating shifts) from 15h to 19h. /liliPossibility to work from home. /liliOffice located in the center of the city (Barcelona). /liliTaking part in a multicultural company. /li /olpSign up for our job offer and discover what we can achieve together. We wanna meet you! /ph3Seniority level /h3pAssociate /ph3Employment type /h3pTemporary /ph3Job function /h3pCustomer Service /ph3Industries /h3pTechnology, Information and Media and Travel Arrangements /p #J-18808-Ljbffr

📌 Customer Experience Agent (Italian/Spanish) (Barcelona)
🏢 Stayforlong
📍 Barcelona