ph3Description /h3pRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. /ph3Description /h3pRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. /ph3About This Role /h3pWe are actively looking for a dynamic and customer-focused individual who can join our team as abr/Customer Care Representative in the Transaction Review Department. As the first line of compliance,br/you will play a key role as the resolution point for customers and agents’ inquiries. In this essentialbr/position, you will serve as a trusted advisor, providing exceptional service and support to addressbr/their inquiries, resolve issues,



and ensure their overall satisfaction.br/Your primary responsibility will be to interact with customers and agents in a professional andbr/courteous manner, effectively from a compliance perspective. You will listen attentively to theirbr/concerns, demonstrating empathy and understanding, while proactively offering solutions to meetbr/their needs.br/As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize yourbr/strong communication skills, but also your compliance knowledge to resolve the incoming inquiriesbr/from our customers and agents. Your ability to navigate customer inquiries with ease and efficiencybr/will be crucial in delivering seamless and satisfying customer experience and at the same timebr/complying with regulatory and internal rules.br/Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative tobr/resolve during the call the issues related to Compliance such as performing interviews to detect andbr/prevent any risk related to Money Laundering, Terrorism Financing and fraud. /ph3Roles Responsibilities /h3ulliResolves inquiries related to compliance via Phone, system email and internal system (FxClient). /liliPerform interviews (create fraud questionnaire and fraud ID)



/liliRelease or cancel transactions /liliUnblock Customers /liliModify customer information /liliGuide agent and customer about compliance rules /liliResolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. /liliRecommend changes that may be needed to management by collecting customer information and analyzing customer needs. /liliContributes to the TRG team by assisting in accomplishing department goals. /liliKeeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. /liliFollows all internal procedures and policies /liliCompletes assigned tasks and shift responsibilities daily /liliMaintains customer satisfaction at high levels. /liliEnsure the quality of call standards are met for the department /li /ulh3Position Requirements /h3ulliCollege level, preferably Bachelor's degree in any course. /liliGood knowledge of MS Office and Internet Explorer. /liliAt least 1 year´s work experience in call center and/or compliance positions. /liliAdvanced level of English French /liliStrong customer service orientation. /liliExcellent communications skills (both oral and written). /liliTeam worker. /liliAttention to detail. /liliFlexibility regarding work schedule. /liliAny other language is a plus. /li /ulh3Perks Benefits /h3ulliMedical, Dental Vision Insurance /liliEmployee Stock Purchase Plan /liliPaid Vacation / Sick Leave /liliHybrid Work Schedule /liliTuition Assistance /liliCorporate gatherings, team bonding events, and much more /li /ul /p #J-18808-Ljbffr

📌 Transaction Review Analyst (Alcobendas)
🏢 Ria Money Transfer
📍 Alcobendas