ph3Everything you are looking for and more /h3 pInPost Iberia is one of the fastest-growing markets in the InPost Group. As the network scales, so does the complexity of how we operate across deployment, field service, vendor coordination, and cross-functional workflows. Many of our current processes are manual, fragmented, and slow. We want to change that. /p pThe bOperations Automation AI Specialis /bt is a new role inside the Network Operations enabling team, reporting directly to the Head of Network Operations. This is not a consultancy position - it is a hands‑on technical role for someone who builds things. You will map how we work today, identify inefficiencies, design smarter processes, and use AI and automation as the primary levers for improvement. /p pYou will work closely with the Data Controlling Specialist and the Project Specialist within the enabling team, and engage cross-functionally with Strategy, Tech, and Expansion. Your output is working tools and automated processes that change how the team operates — not documents that sit in folders. /p h3What responsibilities and objectives will you have? /h3 h3Process Improvement Operational Excellence /h3 ul liMap current workflows across Deployment and Service, identifying bottlenecks, manual workarounds, and inefficiencies. /li liDesign and implement improved processes, building the business case with quantified impact before committing to change. /li liDevelop and maintain operational standards, SOPs, and the team process library in collaboration with team leads. /li liDefine improvement KPIs and track whether changes deliver the expected results. /li /ul h3AI Automation Implementation /h3 ul liIdentify where AI and automation can replace or improve manual, repetitive, or error-prone steps across Network Operations. /li liDesign and deploy AI-powered solutions including internal assistants, automated reporting, intelligent alerts, document generation, and data agents. /li liBuild end-to-end automated workflows connecting multiple tools using platforms such as Power Automate, n8n, Zapier, or equivalent. /li liDesign, prototype, and deploy AI agents tailored to operational use cases, including RAG architectures, knowledge bases, and conversational agents. /li liBuild and maintain API integrations between internal and third-party systems to enable automated data pipelines.



/li liPrototype quickly, test with the team, iterate continuously — AI as a practical operational lever, not just a project. /li /ul h3Tool Ownership Standards /h3 ul liOwn the operational tool stack of Network Operations, including configuration, maintenance, and continuous improvement of Pipedrive, Power Automate, and internal systems. /li liLead standardisation of tools and processes in alignment with Group guidelines while adapting them to the Iberian context. /li liDocument configurations, workflows, and processes to ensure knowledge is captured and transferable. /li liProactively evaluate and recommend new tools that could improve InPost Iberia operations. /li /ul h3Enabling Team Cross-functional Collaboration /h3 ul liWork as an integrated member of the enabling team, supporting the Data Controlling Specialist on data pipeline automation and dashboard infrastructure, and the Project Specialist on reporting automation and communication tooling. /li liAct as the technical bridge between Deployment, Service, and other InPost Iberia departments. /li liCollaborate with Group Operations and Excellence teams on network-wide standards, translating them locally and sharing Iberian learnings back upstream. /li /ul h3Well, what will the requirements be? /h3 ul li3–5 years of experience in process automation, operational excellence, business transformation, or technical operations roles. /li liHands‑on experience with workflow automation platforms such as Power Automate, n8n, Zapier, or equivalent. /li liPractical experience designing and deploying AI agents, including memory management, RAG architectures, prompt engineering, and function calling. /li liUnderstanding of APIs and ability to build integrations between third‑party services and internal systems. /li liExperience mapping, redesigning, and documenting business processes. /li liFamiliarity with LLM capabilities and agentic frameworks such as LangChain or similar.



/li liStrong analytical and structured approach, with the ability to quantify impact, communicate clearly, and build business cases. /li liStrong stakeholder management and cross‑functional collaboration skills. /li liFluent in English and Spanish. /li /ul h3Nice to Have /h3 ul liBackground in logistics, last‑mile delivery, or field operations. /li liExperience working in Group or multi‑market environments, adapting central standards locally. /li liKnowledge of Lean, Six Sigma, or similar operational excellence methodologies. /li liComfortable working with data, including building analysis in Excel and interpreting operational dashboards. /li liExperience configuring and customising CRM systems such as Pipedrive, HubSpot, or equivalent. /li /ul h3Qualifications /h3 ul liDegree in Computer Science, Software Engineering, Industrial Engineering, Business Administration, or a related field. /li liEquivalent professional experience will also be considered. /li /ul h3What do we offer? /h3 ul liLanguage platform /li liOnline platform for lifelong learning /li liFlexible remuneration services can be contracted /li /ul pAt InPost, you will play a key role in shaping how millions of customers interact with last‑mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination. /p ul libCHAMPION THE CUSTOMER: /b We put the customer at the center of everything we do and strive to exceed expectations. /li libOWN IT: /b We take responsibility, act with initiative, and proactively drive solutions. /li libDARE TO DISRUPT: /bWe embrace innovation, ambition, and continuous learning to grow and improve together. /li libMAKE IT HAPPEN: /b We adapt quickly, learn constantly, and move forward with Smart execution. /li libWIN TOGETHER: /bWe achieve great results through collaboration, recognition, and a shared winning mindset. /li /ul h3Inclusive Culture /h3 pAt InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results. /p /p #J-18808-Ljbffr

📌 Operations Automation & AI Specialist (Madrid)
🏢 Inpost España
📍 Madrid