Job Title

Marketing Cloud Customer Success Manager

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Full‑time, on‑site position in Madrid, ES. Offers career growth opportunities within Salesforce’s AI‑powered CRM platform.

Key Responsibilities

- Serve as single point of customer accountability for orchestration of all Signature deliverables, experience, renewal, and expansion.
- Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, sponsors, and other decision‑makers.
- Coordinate completion of the Signature Success catalog of services as required for the customer.
- Provide timely, proactive Salesforce feature guidance based on the customer’s areas of interest.
- Act as advisor for adoption of new features from Salesforce’s annual release schedules and identify potential challenges and risks to implementation.
- Act as advisor for integration of agentic AI into customer business processes, considering technology, workforce, data governance, and ethical implications.
- Estimate and communicate the value of Signature Success, ensuring collaborators understand its value to drive renewal.
- Advocate for customers during triage and resolution of high‑severity cases to ensure timely resolution.
- Travel occasionally to customer sites and be available for after‑hour or weekend coverage as needed.

Minimum Requirements
- Professional proficiency in both English and Spanish.
- Hands‑on field experience with Salesforce Marketing Cloud or a competing platform, with a proven track record supporting Iberia‑based customers.
- Experience in Customer Success, SaaS platform use, project leadership, technology solutions development, technical solutions,



and/or solutions architecture.
- Exceptional communication and presentation skills; ability to influence at all organizational levels, including executive and C‑level.
- Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
- Ability to explain complex technical concepts in business‑friendly terms to customers, and to translate customer needs to internal partners.
- AI and data literacy, including understanding AI concepts (machine learning, agentic AI, responsible use, ethical implications) and data literacy (data modeling, strategy, analytics).
- Knowledge of software development process and design methodologies.
- Experience leading complex cross‑functional teams to resolve or disposition customer needs or projects.

Preferred Requirements
- Knowledge of marketing technology and marketing business dynamics.
- Proven experience in system integration or management consulting services.
- Working knowledge of Salesforce Core (Sales Cloud / Service Cloud / D360) to support a blended portfolio if needed.
- Relevant Salesforce product certifications (Marketing Cloud Email Specialist, Marketing Cloud Engagement Administrator, Marketing Cloud Engagement Consultant, Marketing Cloud Account Engagement Specialist, Agentforce Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant,



Data Cloud).
- Trailhead Ranger status or above.
- Experience working with Enterprise‑level customers.
- Fluency in Portuguese is optional.

Benefits

Salesforce offers a comprehensive benefits package designed to support work‑life balance, personal growth, and professional development, including competitive compensation, health and wellness benefits, and AI‑powered tools that accelerate impact.

Legal

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xqbhyrx The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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📌 Customer Success Manager at Salesforce (Madrid)
🏢 Salesforce
📍 Madrid