ppJoin our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! /p h3Role Overview /h3 pAre you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements. /p h3Key Responsibilities: /h3 h3Enhance Account Optimization and Retention /h3 ul liProvide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnerships. /li liProactively address host questions, concerns, and needs to improve satisfaction and sustainability. /li liCollaborate with hosts to maximize listing quality by providing tailored account optimization. /li /ul h3Pipeline Management /h3 ul liUtilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows. /li /ul ul liConsistently meeting or exceeding individual outreach goals and engagement KPIs. /li /ul ul liManage a pipeline of high-value accounts, ensuring consistent progress towards growth goals. /li /ul h3Collaboration and Continuous Improvement /h3 ul liActively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements. /li liCollaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results. /li /ul ul liStay current on industry trends and leverage new tools to maximize client success.



/li /ul ul liEngage actively in ongoing training, personal development, and knowledge sharing. /li /ul ul li1-2 years of proven experience in Customer Success, Account Management, and/or a /li /ul prelated client-facing role. /p ul liBA/BS degree and/or equivalent practical experience. /li liC2 level of Italian and proficient level of English. /li liOutstanding communication, relationship-building, and problem-solving skills. /li liProven record of exceeding sales targets in a fast-paced, performance-driven environment. /li liStrong organizational skills with the ability to manage multiple client accounts simultaneously. /li liExcellent written, verbal, and phone communication abilities. /li /ul h3Desirable skills: /h3 ul liExpertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools. /li liBackground in hospitality, property management, or similar industries is preferred. /li liProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality. /li liEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions. /li liSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions. /li liEntrepreneurship:



Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification. /li liCollaboration: Effectively working with others to achieve common goals. /li liCommunication: Exchanging information and ideas across various channels. /li liOpen Mindedness: Appreciating diverse perspectives to foster collaboration. /li liCritical Thinking: Evaluating information for informed, data-driven decisions. /li /ul ul liFull-time (39 hours/week) position in Barcelona /li liOffice-based role, with progressive course towards potential hybrid-model /li liSalary of 24.000€ gross/year + up to 4200 € € gross/year in performance bonus /li liReferral Program: Earn up to €2,000 for bringing friends, depending on the language/project. /li liContinuous skill development and certifications. Specific sales training. /li liClear career growth opportunities supported by coaches and a motivating team environment. /li liPrime office location at the World Trade Center Barcelona, surrounded by the sea. /li /ul h3bDiversity, Equity Inclusion /b /h3 pTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /p pApplication Process: If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the English market! /p /p #J-18808-Ljbffr

📌 Italian Speaking Account Manager - Customer Success & Optimization (Barcelona)
🏢 Teleperformance
📍 Barcelona