ph3Backship Support Agent (French-speaking) - On-site BM01 /h3 pBackship Support Agent in Barcelona (on-site) /p h3Responsibilities /h3 ul liCoordinate customer return requests, generating labels and arranging shipping. /li liInspect inbound returned items, tracking them through the warehouse and documenting their condition. /li liSort returns for refurbishment, repair, or recycling, and update inventory records accordingly. /li liCommunicate with customers, providing status updates and resolving discrepancies. /li liManage carriers and partners, resolving shipment issues and auditing performance. /li /ul h3Qualifications /h3 ul liProficient or bilingual in French and advanced in English. /li liHave experience in a comparable role. /li liStrong interpersonal skills including active listening, empathy, and adaptability. /li liAdvanced customer service and conflict resolution abilities. /li liSkilled in troubleshooting and resolving complex, non-standard issues. /li liProvides clear root‑cause analysis and insights. /li liProficient with extended tools and operational systems (e.g., CRM, parcel tracking). /li liTechnically proficient in OS‑level topics (iOS, Android, Windows). /li liProactively identifies and leads improvement initiatives.



/li liSupports efficiency and optimization of service‑level agreements (SLAs). /li liHas access to and effectively uses extended tools. /li liPossesses deep knowledge of internal processes and workflows. /li /ul h3Benefits /h3 ul liFull time 39 hours/week, permanent contract. /li liSchedule: rotative Monday - Saturday, from 09:00 - 18:00. /li liSalary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus. /li liGreat office location in Barcelona. /li liFull paid training about the company and the project you will be working on. /li liCareer development program and specialized courses. /li /ul h3EEO Statement /h3 pConcentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p pR /p /p #J-18808-Ljbffr

📌 Backship Support Agent (French-speaking) - On-site (Barcelona)
🏢 Concentrix
📍 Barcelona