Maisa is seeking a Head of Support to build and lead our Customer Support function from the ground up. You will establish the operating model, decide between in-house and outsourced options, and own budgets and SLAs for a growing enterprise customer base.
The role starts hands-on as a player-coach, with a clear path to leading a larger general support organization as Maisa scales. Fluent Spanish and English are required to succeed in a bilingual environment.
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📌 Head of Support — Build & Scale a World‑Class Customer Experience (Madrid)
🏢 Maisa
📍 Madrid
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