ppAt Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. /ppThrough ourb Omnichannel CPaaS platfor /bm, we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact. /ppNow, we’re looking for ab Customer Success Manage /br who wants more than “account management”. /ppSomeone who seeks ownership. Someone who understands thatb customer success = growt /bh. Someone ready to become a true strategic partner for enterprise clients. /ppYour role sits at the heart of Indigitall’s growth. You’ll own a portfolio of enterprise customers across Europe, ensuring they extracbt real, measurable val /bue from our platform, and naturally expand their use of our communication channels as their business grows. /ppYou won’t just “support customers”. You’ll help thebm adopt, scale and succeed /b. You’ll act as ba trusted business partn /ber, understanding each client’s challenges, goals and technical context, and translating that into clear value propositions that drive retention/expasion. /ph3What you’ll do /h3h3Own and grow your customer portfolio /h3ulliManage and expand your own book of enterprise accounts across Europe /liliBuild strong, long-term relationships with key stakeholders /liliIdentify growth opportunities through upsell and cross-sell /li /ulh3Drive adoption, retention and value /h3ulliLead onboarding, deployment and adoption programs /liliEnsure each customer has a clear success plan in place /liliConduct regular check-ins and strategic business reviews (QBRs)



/liliProactively identify churn risk and work to eliminate it /li /ulh3Become the voice of the customes /h3ulliAct as the internal advocate for your customer /liliTranslate feedback, usage patterns and pain points into actionable insights for Product and Tech teams /liliParticipate in internal discussions to help shape product evolution /li /ulh3Work cross-functionally /h3ulliPartner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture. /liliManage multiple customers simultaneously, each at different lifecycle stages /li /ulh3Elevate the Customer Success function /h3ulliCreate and improve onboarding and training materials /liliIdentify ways to optimize processes and strengthen CS initiatives across the company /li /ulh3What we’re looking for /h3ullib4+ years of experie /bnce in Customer Success withbin B2B enterprise S /baaS (ideally in communications, CPaaS, or similar environments) /liliProven track record bof retaining and growing recurring revenue /b /liliStrong ownership mindset over quota, expansion and pipeline health /liliAbility to think critically and challenge the status quo /liliHigh empathy for customers, paired with a genuine drive for growth and revenue /liliExcellent communication skills bin English and Span /bish across phone, email,



LinkedIn and live professional conversations /liliComfortable navigating both business and technical discussions /liliHighly organized, proactive and capable of managing complexity /li /ulh3What we offeer /h3ullibPermanent contr /bact within a solid and growing international CPaaS company, with long-term vision and stability /lilibBase salary + performance-based incenti /bves, linked to customer growth and portfolio development, pabid quarte /brly with clear and transparent criteria /lilibStructured onboarding and ramp-up per /biod, designed to help you succeed step by step before taking full ownership of your portfolio /lilibHealthy performance cultu /bre: ambitious goals wibth moderate press /bure, realistic expectations and strong managerial support /lilibSupportive, people-first environm /bent, where collaboration, respect and trust are part of everyday work, not just words /lilibHigh-quality leadership and close managem /bent, focused on guidance, feedback and professional development /lilibMulticultural and international t /beam, with colleagues across Europe and the Americas /li /ulpAt Indigitall, you’ll find people who roll up their sleeves, take ownership and make things happen. We’re builders, not spectators. /ppOur platform already supports companies blike Carrefour, Bankinter, LG and Securitas D /birect, delivering bover 1 billion messages pe /br day — and we’re just getting started. /ppWith HQ in Madrid, we’re proud to be an international teabm of 90+ people across 15 coun /btries, united by curiosity, ambition and a shared belief in better business communication. /p /p #J-18808-Ljbffr

📌 Customer Success Manager en Indigitall (Madrid)
🏢 Hanbai.io
📍 Madrid