B2B CUSTOMER SUCCESS REPRESENTATIVE (GERMAN SPEAKER)

Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.

Revelyst – Adventure Sports Group Europe is a fast‑growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long‑term partnerships with our dealers across EMEA.

We are looking for a proactive, customer‑oriented and data‑driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

Responsibilities

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

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- Manage a portfolio of Direct Countries dealers across EMEA

- Build strong, long‑term relationships with assigned dealers

- Ensure high levels of customer satisfaction through quality service

- Act as the main point of contact for operational and service‑related topics

Order Management & Operations

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- Manage and validate the orderbook for assigned dealers

- Perform order entry in SAP (ERP system)





- Track and follow up orders, liaising with warehouses and logistics teams

- Ensure on‑time and in‑full delivery (OTIF)

- Handle operational issues such as refusals, returns and warranties

Data & Reporting

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- Prepare and maintain customer order databases

- Analyze data and performance indicators to support decision‑making

- Provide reporting on key KPIs and service levels

- Ensure accuracy and consistency of customer data

Cross‑functional Collaboration

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- Collaborate with Sales teams to support dealer performance and satisfaction

- Work closely with Supply Chain and Operations teams to resolve issues

- Handle dealer and sales queries efficiently and professionally

Position Requirements
Qualifications

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- Fluent English and German (mandatory)

- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)

- Knowledge of SAP, Salesforce and Excel

- Strong data orientation and analytical skills

- Understanding of sales processes and logistics flows

Competences

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- Proactive and solution‑oriented

- High attention to detail and organizational skills

- Strong communication and interpersonal skills

- Ability to work cross‑functionally

- Adaptability in a fast‑paced environment

Preferred

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- Additional European language is a plus

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📌 B CUSTOMER SUCCESS REPRESENTATIVE (German Speaker) (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat