ppbLocation : /b anywhere in Greece /p pbWork Model : /b remote /p pbSchedule : /b MondaySunday, rotating shifts between 07 : 0022 : 00 /p pbLanguage : /b Spanish (C2) + English (B2) /p pbTraining : /b 1 week (paid) /p pbVisa Support : /b Not provided /p pbRelocation : /b Provided for candidates relocating from within the EU /p pbEmployment Type : /b Full-time /p h3About the Role /h3 pWe are seeking a Spanish-speaking Content Review Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies. /p pYou will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience. /p h3Key Responsibilities /h3 ul liAssist users by handling inquiries with empathy, accuracy, and timely responses /li liStay informed about platform products, community standards, and policy updates /li liMake balanced, well-reasoned decisions based on established guidelines /li liInvestigate and resolve issues reported on the platform (account support, policy concerns, abusive content review) /li liEnforce platform Terms of Use by monitoring reports of potential policy abuse /li liAnalyze data and identify trends, inefficiencies, or risks in workflows /li liProvide high-quality written and verbal support /li liEscalate sensitive cases to the appropriate teams /li liUse market-specific insights to improve user support processes /li liMaintain cultural awareness of the region you support, ensuring consistent and fair policy application /li /ul h3Minimum Requirements /h3 bLanguage Requirements : /b ul liNative-level Spanish (C2)



/li liGood English communication skills (B2 or approved equivalent test result) /li /ul bAnalytical Skills : /b ul liAbility to follow reasoning and analytical testing standards (minimum score based on internal assessment) /li /ul bExperience : /b ul liUp to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred) /li liHigh cultural awareness regarding the supported market / region /li /ul bDepartment Workstreams : /b ul liBusiness Integrity (moderately sensitive content) /li liContent Moderation (including reviewing images, ads, videos, and comments) /li liIntellectual Property Review /li liUser Support (chat / email) /li liPolicy Enforcement Operations /li liProduct Operations (gathering training data, reviewing videos, etc.) /li /ul h3Compensation Benefits /h3 pbGross monthly salary : /b 1,045 /p pbPerformance bonus : /b Up to 160 per month /p pbAgency contract : /b Yes /p pbBrand use : /b No /p pbRelocation Package (for eligible candidates) /b /p ul li2-week hotel accommodation /li liFlight ticket (within the EU) /li liAirport pickup /li liReal estate agency fee covered /li /ul pbWork-from-home conditions : /b /p ul liIf relocating : WFH location is Athens /li liIf local : WFH can be anywhere within Greece /li /ul h3Accepted Documents /h3 ul liEU citizenship /li liFull-purpose or Specific-purpose work permit card /li liCertificate of Protection (refugees) /li /ul h3Ideal Candidate Traits /h3 ul liStrong interpersonal and communication skills /li liHigh attention to detail /li liEmpathy and emotional resilience /li liAbility to make sound decisions while following policy guidelines /li liComfort working with potentially sensitive content /li liMotivation to contribute to a safer online community /li /ul /p #J-18808-Ljbffr

📌 Spanish-Speaking Content Review & Community Support Specialist (Madrid)
🏢 CBTALENTS
📍 Madrid