ph3Loyalty Trainee - Minor Hotels EuAm - Madrid /h3 pDate: Jul 22, 2026 /p pLocation: Madrid, ES Spain /p pDepartment: Commercial /p pbMinor Hotels /b is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. /p pAs a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s general travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli. /p pAs part of Minor Hotels, the region of Minor Hotels Europe Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper‑upscale and luxury brands. /p h3bWhat will be your mission? /b /h3 pThe Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry‑level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross‑functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme. /p h3bWhat will you do? /b /h3 pSupport to Loyalty Team /p ul liAssist Loyalty Team in daily tasks, projects, and communications. /li liHelp coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives. /li liContribute to the preparation and updating of training materials, guidelines,



and internal documentation. /li liContinuous support on Local offers publishing and follow up with hotels. /li liCoordinate loyalty programme updates on the website, internal communication channels and marketing hotel collaterals. /li /ul pDocumentation Reporting /p ul liMaintain updated documentation to support internal processes and reporting requirements. /li liSupport in preparing performance reports and loyalty action plans. /li liAssist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics. /li /ul pJIRA Ticket Management /p ul liManage JIRA tickets related to loyalty programme, ensuring proper follow‑up, status updates, and timely resolution. /li liLiaise with relevant teams to track progress and escalate issues as needed. /li /ul h3bWhat are we looking for? /b /h3 pEXPERIENCE /p ul liNo required. /li /ul pQUALIFICATIONS /p ul liCurrently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field. /li liProficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus. /li /ul pPREFERRED SKILLS /p ul liStrong organizational skills and attention to detail.



/li liAnalytical mindset with the ability to handle data and reporting tasks. /li liGood communication skills in English and Spanish. Additional language is a plus. /li liProactive, eager to learn, and able to work both independently and as part of a team. /li liInterest in loyalty programmes, customer experience, or hotel operations is an advantage. /li /ul h3bWhy choose us? /b /h3 pAt bMinor Hotels Europe Americas /b we are committed to shaping exciting careers worldwide and cross‑cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams. /p ul liWorldwide experience – diversity of 150 different nationalities. /li liCareer development opportunities full of national and international challenges. /li liWide range of training programmes to enhance your skills. /li liWellbeing initiatives, including flexible working conditions. /li liTeam member recognition programmes, including Memorable Dates. /li liAbility to make a difference through our sustainability programme and volunteering initiatives. /li liTeam member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. /li /ul pAre you looking for a new challenge? Apply now! /p pMinor Hotels Europe Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities. /p pStay tuned for Europe Americas latest updates on social channels. /p /p #J-18808-Ljbffr

📌 Loyalty Trainee - Minor Hotels Eu&Am - Madrid
🏢 Hesperia Group
📍 Madrid