We are on the lookout for a creative Customer Success Manager to join our productive team at ODILO in Madrid.
Growing your career as a Full Time Customer Success Manager is an amazing opportunity to develop relevant skills.
If you are strong in creativity, decision-making and have the right mindset for the job, then apply for the position of Customer Success Manager at ODILO today!

We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.

Through our solutions, we integrate access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enable any organization to create its own unlimited learning ecosystem.

Currently, more than 4,500 institutions (governments, schools, libraries, universities, companies and startups) place their trust in Odilo, providing access to the benefits we offer to more than 170 million users in over 50 countries.

Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.

As a Customer Success Manager (Higher Education) , you will support our Higher Education clients with their ODILO Unlimited Learning Ecosystem you will create growth plans based on the learning objectives of the institution. Once this plan is created, you will ensure and lead the project implementation and follow up regularly with your clients.

Your mission will ensure that all your clients take full advantage of ODILOs Unlimited Learning Ecosystem by implementing awareness, activation, and engagement activities.



As CSM, you will be in charge of your client's growth, guiding them to maximize their use of our products and accelerate Odilo's expansion with each account.

Learning and Development are at our company's core.We proudly support a culture of lifelong learning and provide our team with all the resources (weekly dedicated time for learning,
the company library, etc.) to learn what they want at their own pace. It would be a company fit if you were genuinely passionate about supporting a learning culture within your team, being open to new ideas, and changing the status quo.

What will you do at ODILO?

- Creating and encouraging relationships of trust with clients, working in retention, renewal of agreements, and potential expansions of the same.
- Ensuring that clients continuously take full advantage of their services to guarantee growth and customer satisfaction.
- Developing critical relationships so that all Odilo's activities are directly aligned with the client's business strategy.
- Driving and assisting new clients' incorporation processes, working in a
multifunctional capacity with our support and service teams.
- Developing and implementing personalized programs/plans which provide continued value to the client, guarantee renewals, and promote the account's long-term growth.




- Managing client meetings to promote existing relationships while
also discovering new opportunities.
- Scheduling meetings with clients to present results/metrics, conclusions, and following plans/steps...

The idóneo candidate will bring the following:

- Has proven experience in the SaaS industry as CSM
- Has at least two years of experience in Tech startups, in account management/client services/customer success positions.
- Can easily understand client needs and identify opportunities.
- Is skilled in building and maintaining solid client relationships
and generating good connections.
- Has excellent verbal and written communication skills, excellent
organization, project management, and time management.
- Is fluent in English.
- Is used to working with CRM tools.
- Works well independently, feeling comfortable with tight deadlines.
- Is passionate about reading and learning.

What would make us happy:

- Experience in Education or E-learning markets
- Knowledge of the academic and library world.

Why ODILO?

Working at ODILO is about being part of a permanent learning culture where everyone has the opportunity to take on challenges and participate in the growth of the company.

But we also offer the following:

- A unique and challenging job within an international, creative and ambitious work
- A salary commensurate with track record and experience.

Sounds like a mission made for you? Then we need to talk!

Benefits of working as a Customer Success Manager in Madrid:

● Excellent benefits
● Opportunities to grow
● Attractive package

📌 Customer Success Manager - Hiring Urgently (Madrid)
🏢 Importante grupo
📍 Madrid