Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives for Booking.com, with the flexibility to work remotely from Greece. If you have a passion for travel and customer service, this position is perfect for you! As a customer service representative, you will assist travelers with their booking inquiries and ensure they have a seamless experience while exploring the globe.

Key Responsibilities

- Respond to customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Czech.
- Provide information on accommodation options, pricing, and promotions available on Booking.com.
- Assist customers in resolving issues related to their bookings and ensure a high level of satisfaction.
- Document interactions accurately and maintain customer records in the CRM system.
- Collaborate with other departments to ensure effective service delivery and resolution of customer queries.




- Stay informed about industry trends and updates related to Booking.com services.

- Fluency in Czech (both written and spoken) is essential; proficiency in English is a plus.
- Previous experience in customer service, preferably in the travel or hospitality sector, is desirable.
- Excellent communication skills and a positive attitude towards helping customers.
- Strong problem-solving skills and ability to work efficiently in a remote environment.
- Proficiency in using computer applications and CRM systems.
- Versátil availability to work in shifts, including weekends and holidays as needed.
- Ability to work independently while maintaining high service standards.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Czech Speaking Customer Service For Booking.com - Work Remote In Greece (España)
🏢 Empresa reconocida
📍 España