We are seeking a friendly and professional Icelandic Speaking Customer Service Representative to join the customer care team of a leading integral travel and accommodation platform in Spain. This is a full-time, on-site position, delivering exceptional service to Danish-speaking customers across Europe. Relocation to Spain is required, and a full relocation package is provided to support your move.
Responsibilities
As a Icelandic Speaking Customer Service Representative, you will:
- Provide outstanding customer support for travel bookings and accommodation enquiries
- Communicate with Icelandic-speaking customers via phone, email and chat
- Assist with reservation, modification and cancellation requests
- Resolve customer issues and answer questions about bookings and services
- Escalate complex cases to specialized teams when required
- Maintain accurate customer records and update internal systems
- Achieve customer satisfaction targets and quality standards
- Follow company policies to deliver consistent and high-quality service
Requirements
To succeed in this role, you should have:
- Native or near-native Icelandic language skills (C1 level or higher)
- Good command of English (minimum B2 level – mandatory)
- Previous experience in customer service or hospitality-related support
- Excellent communication and interpersonal skills
- Patience, empathy and professionalism when handling customer inquiries
- Strong problem-solving and organizational skills
- Ability to work in a fast-paced customer support environment
- EU passport or valid work permit for Spain (mandatory)
What We Offer
You will receive an attractive relocation and employment package, including:
- Full-time permanent contract based in Spain
- Competitive salary with performance incentives
- Relocation package, including flight tickets, hotel accommodation and relocation assistance
- Comprehensive training and ongoing professional development
- Opportunity to work with a well-established global travel and accommodation leader
- A multicultural, supportive team culture
- Structured Monday–Friday working schedule
Ready to Deliver Exceptional Service in Spain?
If you are a Icelandic speaking professional, fluent in English and ready to relocate to Spain, this is a fantastic opportunity to grow your customer service career with a global travel and accommodation platform. Apply now and take your next step abroad!
📌 Icelandic Speaking Travel Agent (Barcelona)
🏢 Importante empresa
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.