(Junior) Customer Quality Excellence SpecialistnnBacelona, SpainnnYour mission? Turn quality requests into client confidenceu2014worldwide. Step into a role where your attention to detail safeguards global excellence. As our Customer Quality Excellence Specialist, youu0027ll be the go-to expert managing quality inquiries from clients around the world through our internal tool. Youu0027ll collaborate with an exceptional Quality Assurance team and work cross-functionally with Regulatory, Customer Care, Operations, and beyond. If you thrive on precision, love solving puzzles, and want to be at the heart of quality innovation, this is where you belong.nnYour key responsibilitiesnn * Own the quality conversation: Handle requests for manufacturing sites globally, ensuring timely and accurate responses that build client trust.n * Be the quality knowledge hub: Support the QA team by harmonizing responses, templates, and FAQs across sitesu2014making excellence consistent.n * Coordinate like a pro: Compile QA inputs on customer documentation worldwide, gathering insights from operational sites and collaborating with QC, Regulatory, Customer Care, Purchasing, and Operations.n * Keep data flawless: Maintain accuracy in our internal quality database, ensuring information is reliable and up-to-date.n * Drive innovation: Work independently or with teams on projects that improve processes and elevate our quality standards.n * Empower others: Train local teams on computerized systems and champion best documentation practices.nnnnWe offernn * A purpose-driven journey: Play a key role in improving livesu2014from our workforce to communities and society at large.n * Innovation at scale: Be part of a company shaping the future through breakthrough industrial innovations and cutting-edge technology.n * Global mindset, local impact: Thrive in an international environment within a dynamically growing organization.n * Continuous growth: Embark on an inspiring journey of learning, transformation,



and career advancement.n * Work-life harmony: Enjoy a versátil working time model designed to support your well-being and balance.n * Competitive rewards: Benefit from a retribution package aligned with your expertise and contributions.C ustomer-first approach, turning ideas into impactful solutionsnnnnYou bringnn * Scientific foundation: Degree or professional qualification (FP) in Chemistry, Biology, Food Technology, or a related field with quality background.n * Quality know-how: Minimum knowledge of certifications like ISO 9001 and food safety standards.n * Communication excellence: Strong skills to interact confidently with business partners and clients across cultures; fluent in English.n * Team-first attitude: Proactive, methodical, well-organized, and a collaborative team player who thrives in dynamic environments.n * Adaptability u0026 initiative: Flexibility to support business needs with a highly motivated mindset ready to learn and improve.n * Problem-solving mindset: Able to understand procedures, follow internal guidelines, and detect new ways to enhance processes.nnnnOur application processnnInterested in this role? Then please apply online only via our career portal.nnAbout dsm-firmenichnnAt dsm-firmenich, we donu2019t just meet expectations u2013 we go beyond them.nnJoin our global team powered by science, creativity, and a shared purpose: to bring progress to life.nnFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions u2013 every single day.



Whether itu2019s fragrance that helps you focus, alternative meat thatu2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.nnAnd while youu2019re making a difference, weu2019ll make sure youu2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? Theyu2019re essential to our future.nnBecause real progress only happens when we go beyond, together.nnInclusion, belonging and equal opportunity statementnnAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work u2013 and thatu2019s exactly the kind of culture weu2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.nnWeu2019re proud to be an equal opportunity employer, and weu2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, weu2019re committed to reflecting the world we serve.nnWe welcome candidates from all backgrounds u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.nnAnd if you have a disability or need any support through the application process, weu2019re here to help u2013 just let us know what you need, and weu2019ll do everything we can to make it work.nnAgency statementnnWeu2019re managing this search directly at dsm-firmenich. If youu2019re applying as an individual, weu2019d love to hear from you. Weu2019re not accepting agency submissions or proposals involving fees or commissions for this role.n

📌 (Junior) Customer Quality Excellence Specialist (Barcelona)
🏢 Importante grupo
📍 Barcelona