Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.

Key Responsibilities

- Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
- Assist customers with inquiries regarding delivery services, timelines, and tracking information.
- Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
- Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
- Collaborate with warehouse and logistics teams to address and escalate issues when necessary.




- Stay informed about service updates and company policies to provide accurate support to customers.

- Fluency in Norwegian (oral and written) is required; proficiency in English is a plus.
- Experience in customer support roles, particularly in delivery or logistics services, is preferred.
- Strong communication skills with a focus on customer experience.
- Excellent problem-solving abilities and a proactive approach to customer inquiries.
- Familiarity with CRM systems and customer service software is advantageous.
- Ability to work independently from a remote location while managing multiple customer requests.
- A passion for delivering high-quality service and helping customers succeed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Norwegian Customer Support Advisor | Delivery Services - Remote All Over Greece (España)
🏢 Reconocida empresa
📍 España