Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team. In this essential role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries and issues related to our subscription services.

Your fluency in French will be critical as you guide clients through the sign-up process, assist with account management, and handle any questions or challenges they may encounter while using our services. By delivering high-quality customer care, you will contribute significantly to customer satisfaction and retention.

Responsibilities

- Deliver top-notch customer service in French via phone, email, and chat regarding subscription inquiries
- Assist customers with subscription sign-up, billing inquiries, and account management
- Resolve customer issues and complaints in a timely and professional manner
- Document customer interactions accurately in our CRM system
- Collaborate with the product and technical support teams to address customer needs




- Gather customer feedback to drive improvements in service offerings
- Stay updated on service features and promotions to help inform customers

- Fluency in French and English, with strong communication and interpersonal skills
- Customer service experience, preferably in subscription-based services or similar industries
- Ability to handle multiple inquiries effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proactive problem-solver with a focus on achieving customer satisfaction
- Genuine interest in subscription services and enhancing customer experiences
- Familiarity with customer support software and CRM systems is a plus

- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...

📌 French Speaking Customer Service for Subscription-Based Services (España)
🏢 Importante empresa del sector
📍 España