Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform, with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.

Key Responsibilities

- Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian.
- Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience.
- Assist customers with order modifications, cancellations, and tracking information.
- Resolve customer complaints promptly and effectively, ensuring a positive shopping experience.
- Document all customer interactions and feedback in the CRM system for future reference and follow-up.




- Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery.
- Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance.

- Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer service, especially within the e-commerce or retail sectors.
- Strong communication skills with a friendly and customer-focused attitude.
- Ability to address issues and inquiries effectively while demonstrating empathy and understanding.
- Excellent organizational skills and the capability to handle multiple tasks in a fast-paced environment.
- Familiarity with e-commerce platforms and customer relationship management (CRM) software is desirable.
- Willingness to work versátil hours, including weekends and holidays as necessary.
- Relocation to Greece is required for this position.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

📌 Italian Speaking Customer Service for E-Commerce Platform - Work in Greece (España)
🏢 Importante empresa del sector
📍 España