Key Responsibilities:

- Manage the complete customer journey, from onboarding new clients to ensuring their continued satisfaction and engagement.
- Establish and nurture strong relationships with clients to understand their needs, deliver customized solutions, and foster customer loyalty.
- Work in partnership with sales, marketing, and support teams to improve the customer experience and optimize workflows.
- Track customer usage and engagement metrics to uncover opportunities for upselling and cross-selling.
- Perform regular check-ins and follow-ups to ensure clients are achieving their desired results with our products.
- Collect and analyze customer feedback to guide product enhancements and service improvements.
- Create and implement strategies aimed at reducing churn and boosting customer retention rates.

Requirements:

- Native Dutch speaker with a B2 level of proficiency in English.




- Demonstrated experience in customer relationship management or account management.
- Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to analyze data and derive actionable insights to enhance customer experiences.
- Strong problem-solving capabilities and a proactive approach to customer support.
- Familiarity with CRM platforms and customer engagement tools.

Benefits:

- Competitive salary package with performance-related incentives.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative work environment in Malaga.
- Regular working hours with an emphasis on maintaining work-life balance.

📌 With Relocation Support Native Dutch Speaker Account Manager in Malaga (Málaga)
🏢 Importante empresa
📍 Málaga