Assist Digital is a Customer Experience Management Company. We provide end‑to‑end services blending human and artificial intelligence to improve our customers’ business performances.

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Contact Center Business Manager – Valencia Office
Qualifications

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- Superb interpersonal and leadership skills with a focus on teamwork.

- Ability to build consensus and relationships among team members, staff and employees.

- Excellent verbal and written communication skills.

- Creative, proactive, and problem‑solving mindset.

- Good organizational and time‑management skills.

- Positive attitude and good presentation skills.

- Ability to identify opportunities for growth.

- Fluent in English and Spanish (written and spoken).

- Good knowledge and use of MS Office applications (Word, Excel) and e‑mail.

- Working experience in the area, preferably from international business contexts.

Preferred

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- Knowledge of Italian.

- Familiarity with customer‑care department operations.

Responsibilities

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- Determine contact center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analysis.





- Provide leadership for the organization and support worker communication with the management team.

- Ensure staff members achieve desired service levels and take corrective action, as needed.

- Contribute information and analysis to organizational strategic plans and reviews.

- Maintain and improve contact center operations by monitoring system performance;
identifying and resolving problems;
preparing and completing action plans;
completing system audits and analyses;
managing system and process improvement and quality assurance programs;
installing upgrades.

- Prepare performance reports by collecting, analyzing, and summarizing data and trends.

- Identify and address problems and explore opportunities for the center.

- Assist the Human Resources department in promoting a company culture that encourages morale and performance.

- Ensure all company activities adhere to legal guidelines and policies.

Benefits

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- A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge.

- A path of growth aimed at enhancing your professionality.

- Internal training to develop professional and language skills.

- Ability to develop communication skills in foreign languages.

- Work in a newly opened and modern office in Valencia. xhfqzwm

- Stimulating compensation package.

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📌 Business Manager - Contact Center (Valencia)
🏢 Assist Digital
📍 Valencia