Descripción del trabajo Overview

Night Shift Customer Support Agent - Live & Work in Malta (i Gaming) We're hiring for an established i Gaming company in Malta, one of Europe's main hubs for online gaming, tech, and international careers.

¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo.
Why Malta

- Mediterranean climate
- Sea views, beaches & after-work swims
- International community
- English-speaking environment
- Easy travel across Europe
- Huge social scene within i Gaming & tech

Why this role is perfect for night owls
- Focus better in the evening
- Like calmer, more independent shifts
- Prefer a different rhythm than the 9-5 world
- Want daytime freedom in Malta
- Training is done during daytime hours - then you move into night operations.

You Need Previous Experience In Customer Support
- Work with live chat, email and customer cases
- Handle multiple conversations at once
- Stay professional in fast-paced environments
- Understand service, systems and customer responsibility
- Experience in Gaming is a big plus

What You'll Be Doing
- You'll be the first point of contact for players via: Live chat, Email
- You'll handle: Account questions, Player verification (KYC) & document processing, Payments & account-related queries,



Responsible Gaming situations, Identifying suspicious behaviour, Investigating issues and providing solutions
- You'll also: Escalate complex or sensitive cases, Spot risks and unusual activity, Promote relevant services where appropriate, Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving.

Requirements

- Fluent English + Finnish
- Proven experience in customer support (chat/email based)
- Comfortable working night shifts
- Good judgment and attention to detail
- Ability to work independently
- Calm, structured communication style

Why i Gaming experience matters
- Payments & digital platforms
- Compliance & KYC processes
- Responsible Gaming
- Security and fraud awareness

Benefits
- Relocation support within the EU
- Night shift allowance
- Health insurance
- Commute allowance
- Access to gym, sauna & recovery facilities
- International, close-knit team
- Real responsibility from the start

This role is for you if
- You already know customer support
- You want to work in i Gaming
- You prefer nights over mornings
- You want an international life in Malta

Not everyone thrives at night. xhfqzwm But if you do, this is a strong career move.

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📌 Finnish-Speaking Night Shift Customer Support Agent - Igaming In Malta (Madrid)
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📍 Madrid