Team Lead Microsoft Dynamics 365 IT Operations (m/f/d)
Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.
Madrid
Job ID:
82755
Division:
Liebherr International
Company:
Work area:
Information technology / Software
Country:
ES
Entry level:
Professionals
Type of contract:
full time
Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.
In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up.
This is an excellent opportunity to take ownership of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution.
- Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity.
- Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support.
- Act as the main operational interface between business users, support partners, developers, and infrastructure teams.
- Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up.
- Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems,



and other connected applications.
- Support deployment and release activities from an operations perspective, including environment checks and release validations.
- Maintain and improve operational documentation, procedures, and knowledge base content.
- Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives.
- Translate operational findings into improvement actions, change requests, and problem management activities.
- Lead and coordinate a small operations team (approx. 2-5 people), managing workload, priorities, and escalation handling.
- Coach and support team members, fostering a high-quality, service-oriented, and collaborative working environment.
- Bachelor's degree in Information Technology, Engineering, or a related field.
- 5-8 years of experience in IT operations or application support, ideally in Microsoft Dynamics 365 / CRM / Power Platform environments.
- Proven experience in operating and supporting business-critical applications, including incident, problem, and change management processes.
- Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform, Azure integrations).
- Experience in troubleshooting across application, integration, and interface layers.
- Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues.
- Experience with ticketing systems, monitoring tools, and operational reporting.




- Experience in leading or coordinating a small team, with the ability to guide, motivate, and support team members.
- Strong analytical and problem-solving skills, with a structured and service-oriented mindset.
- Excellent communication skills, with the ability to interact effectively with both business users and technical teams.
- Experience working in international and cross-functional environments.
- Fluent in English (written and spoken); additional languages (e.g., Spanish or German) are an advantage.
- Willingness to travel internationally (up to 30%) as required.
Our commitment to you: your benefits
At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth:
- Competitive compensation and benefits package that recognizes your expertise.
- Versátil and hybrid working model.
- Creative freedom and responsibility to shape processes and solutions in our global transformation.
- Continuous learning and development with tailored training and certification opportunities.
- Life and accident insurance.
- Option to include a premium private health insurance package as part of the flexible remuneration.
- A safe, stable and international workplace within a trusted family business that invests in people.
One Passion. Many Opportunities.
The company
Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. xqbhyrx The Group employs nearly 50,000 people in more than 140 companies on all continents.
Location
#J-18808-Ljbffr

📌 Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) (Madrid)
🏢 Liebherr-Werk Nenzing
📍 Madrid