Experteer Overview
Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
In this role you partner with the most strategic enterprise accounts in EMEA to grow revenue, deepen SaaS adoption, and protect gross retention. You will act as a trusted advisor, leading executive relationships and coordinating with Sales, RevOps, and Product to drive expansions. It’s a tech-led, growth-focused position that impacts product usage, renewal outcomes, and overall account health. This is a cross-functional, impact-driven role within Guesty’s global hospitality platform.
Compensaciones / Ventajas
• Drive SaaS upsell and cross-sell within your portfolio (Shield, GuestyPay and other products) with a structured pipeline
• Own expansion ARR targets and provide weekly pipeline/blockers/close timeline reporting
• Conduct proactive QBRs and EBRs focused on business outcomes and commercial opportunities
• Maintain deep account knowledge: MRR, adoption, health signals, renewal timing, stakeholder map
• Identify risk early and implement recovery plans to prevent churn
• Ensure accounts operate within SLAs and activity frameworks




• Build and maintain multi-threaded executive relationships beyond day-to-day contacts
• Position yourself as a trusted advisor who understands the customer’s business
• Escalate and resolve issues calmly, involving leadership when appropriate
• Collaborate with Sales on renewals/expansion, ensure clean handoffs and shared intelligence
• Work with RevOps on CRM hygiene, tier tagging, and activity reporting
• Provide voice-of-customer insights to Product and leadership with data
• Operate in a high-growth environment with evolving processes
Responsabilidades
• 5+ years in enterprise Customer Success, Account xqbhyrx Management, or commercial AM in SaaS
• Track record of owning and closing upsell/expansion revenue
• Experience handling complex, multi-stakeholder accounts at Director/VP/C-suite level
• Strong commercial acumen with ROI, unit economics, and business impact
• Structured communicator capable of distilling complexity into clear asks
• Churn instinct with proactive health signal interpretation
• Data-driven using CRM and product data to guide conversations
• Collaborative by default with internal and external stakeholders
Requisitos principales
•

📌 Enterprise Customer Success Manager (Barcelona)
🏢 Guesty
📍 Barcelona