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In this role, you will deliver frontline application support for Enverus software, helping customers maximize value from our analytics platform. You’ll troubleshoot UI and API issues, document requests, and collaborate across teams to resolve complex problems. You’ll educate users, share product feedback, and contribute to self-help resources. This position sits at the intersection of customer success and technology, enabling smarter energy decisions at scale. You’ll join a diverse team focused on reliable, industry-leading energy software.
Compensaciones / Ventajas
• Provide front-line support for software applications via email, phone, and video within SLAs
• Troubleshoot UI and API issues and escalate when needed
• Maintain organized documentation of customer requests
• Educate customers to maximize product value and drive satisfaction
• Advocate for customer needs and provide actionable feedback to product teams
• Provide timely updates on unresolved issues
• Investigate advanced technical issues and collaborate to identify solutions
• Understand client requirements before delivering solutions




• Collaborate with team, participate in discussions, and ensure smooth case flow to other departments
• Follow department and company processes and procedures
• Maintain deep product and technical knowledge to ensure high-quality support
• Participate in cross-training to broaden skills and improve collaboration
• Contribute to internal and external self-help documentation
• Support special assignments with Senior Analysts and Managers
Responsabilidades
• 2+ years in application support or similar client-facing roles
• Background in renewable energy project design or geospatial analysis xqbhyrx (preferred)
• Proficient in task and project management
• Understanding of Python, FTP, and API fundamentals
• Independent work capability with a proactive mindset
• Proficient in English
• General understanding of power and electric markets (preferred)
• Experience with CRM platforms (Salesforce) and Atlassian tools (Jira, Confluence) (preferred)
• Grafana and/or Databricks experience (preferred)
• Power Automate experience (preferred)
• Microsoft 365 proficiency (preferred)
• ITIL, CompTIA+ certifications (preferred)
Requisitos principales
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📌 Enverus Careers - Application Support Analyst - 26194 (Madrid)
🏢 Enverus
📍 Madrid