Experteer Overview
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In this role you will lead the Customer Engagement Applications function within Hexagon Manufacturing Intelligence, guiding a integral team and external partners. You will own the technology portfolio (Salesforce, CPQ, service apps, portals and customer-facing websites) and drive IT modernisation in alignment with the Hexagon Way operating model. You’ll partner with Sales, Marketing and Customer Service to translate business priorities into scalable tech solutions. Your leadership will deliver improved customer acquisition, retention and satisfaction through integrated platforms and governance-backed delivery. This is a strategic, impact-focused role at the heart of Hexagon's digital-transorm,
Compensaciones / Beneficios
• Define and execute the long-term strategy and roadmap for Customer Engagement Applications in partnership with business leaders and IT stakeholders
• Lead and develop a high-performing team of ~38 internal and external members
• Implement the Hexagon Way operating model across the function with aligned governance and delivery processes
• Build relationships with Sales, Marketing, Customer Service to translate priorities into technology solutions




• Own lifecycle management of the Customer Engagement technology portfolio (Salesforce, CPQ, service apps, portals, websites)
• Manage demand, prioritisation, roadmaps, performance, and continuous improvement
• Oversee production support and operational excellence; drive platform adoption and business value
• Lead delivery of projects/programmes on time and within budget; coordinate cross-functional teams and stakeholders
• Translate business requirements into scalable enterprise solutions for better acquisition, retention and satisfaction
• Ensure documentation, release management, risk management and compliance xqbhyrx practices
Responsabilidades
• Significant experience in commercial technology domains (Sales, Marketing, Customer Service or CRM)
• Proven experience leading, delivering, or architecting enterprise solutions on Salesforce or comparable CRM
• Demonstrated success leading technology teams and managing complex stakeholder environments
• Strong commercial acumen aligning technology investments with business strategy
• Excellent communication, influencing and problem-solving skills
• Experience with Agile delivery methodologies and DevOps practices
Requisitos principales
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📌 Customer Engagement Delivery Lead, IT (Barcelona)
🏢 Hexagon Group
📍 Barcelona