IT Support Technician - Madrid (Hybrid, 3 days/week onsite)
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Job at emagine - Portugal

We are looking for a hands‑on IT Support Technician based in Madrid to provide high‑quality onsite and remote support for end‑user workplace technology. The ideal candidate is proactive, service‑oriented, and comfortable working in a integral IT environment.

Contract model: Preferably B2B

Responsibilities

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- Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.

- Perform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.

- Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.

- Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.

- Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.

- Support ad hoc IT needs, including initial troubleshooting and resolution of first‑level hardware or connectivity issues.





- Handle user account creation and troubleshooting (O365, AD, access permissions, etc.).

- Travel occasionally to a secondary site for server room checks and hardware management.

- Assist in IT‑related communication for changes, incidents, and updates.

Requirements

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- Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2).

- Strong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts.

- Ability to perform physical tasks such as cabling, equipment installation, and hardware setup.

- Experience with imaging tools and device lifecycle management.

- Good understanding of Active Directory, Office 365, and user administration.

- Proactive, organized, and able to work independently while coordinating with global teams.

- Good communication skills in English.

- Availability to work 3 days per week onsite in Madrid and occasionally travel to another local site.

- Preferably able to work under B2B contracting model . xqbhyrx

Job Details

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- Seniority level: Associate

- Employment type: Contract

- Job function: Information Technology

- Industries: Software Development

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📌 IT Support Technician - Madrid (Hybrid, 3 days/week onsite)
🏢 emagine - Portugal
📍 Madrid