Senior ServiceNow CMDB Consultant Remote · Spain

About the role

We're looking for a Senior ServiceNow CMDB Consultant to take ownership of the Configuration Management Database and drive its ongoing maturity within a ServiceNow environment. This role is ideal for a professional who started their career as a ServiceNow developer and has progressively evolved toward process ownership, governance, and data quality management — someone who understands the platform inside out but is now focused on making the CMDB a trusted, strategic asset across the organization.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GENERAL EXPOSURE — Work alongside international teams and sharpen your English in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

- 3–4 years of hands‑on ServiceNow experience, with a background in development or technical configuration




- Demonstrated career progression from a technical ServiceNow role toward CMDB process ownership and governance
- Working knowledge of ServiceNow CMDB, Discovery, and Service Mapping
- Solid understanding of CI data modeling, relationship design, and data ingestion from multiple sources
- Good grasp of ITIL‑based Configuration Management principles and governance frameworks
- Familiarity with CMDB maturity models and structured improvement approaches
- Strong stakeholder management and communication skills across technical and business audiences
- ServiceNow certifications (CSA, CIS‑ITSM or CMDB‑related) — valued but not required
- Familiarity with CSDM (Common Service Data Model) — a plus
- Experience in large enterprise or consulting environments — a plus
- Professional working proficiency in both Spanish and English (B2 or above) — required for client‑facing meetings, calls, and workshop.

What you'll do

- Own and maintain the Configuration Management process in alignment with ITIL best practices
- Define and enforce CMDB policies, data governance procedures, and CI class and relationship models
- Execute a phased CMDB roadmap focused on data completeness, accuracy and business value
- Drive CMDB adoption across IT and business stakeholders, communicating its value clearly
- Configure, maintain, and optimize the CMDB module within ServiceNow
- Work with Discovery, Service Mapping, and integrations to ensure accurate and automated data ingestion
- Define and track CMDB health KPIs — completeness, accuracy, timeliness, and relationships
- Establish data ownership and stewardship models across infrastructure, application, and cloud teams
- Conduct regular audits and lead data remediation initiatives in collaboration with CI owners
- Act as the central point of contact for all CMDB‑related topics across the organization
- Provide training, documentation, and guidance to stakeholders on CMDB processes
- Identify and promote CMDB‑driven use cases such as impact analysis and change risk assessment
- Collaborate with the ServiceNow platform team on enhancements, releases, and CSDM alignment

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📌 Senior ServiceNow CMDB Consultant (Barcelona)
🏢 Cognizant
📍 Barcelona