Greif is a integral leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at and follow Greif on Instagram and LinkedIn.

Our Vision

To Be the Advantage That Helps Our Customers Win.

Our Purpose

Creating packaging solutions for life’s essentials.

Job Requisition #

Customer Service Supervisor - Iberia Team Lead (Open)

Job Description

We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach.

Key Responsibilities

- Lead and supervise the daily work of the Customer Service team (5-7 direct reports)
- Ensure service quality, operational efficiency, and compliance with internal procedures
- Manage escalated customer issues and support effective resolution
- Communicate pricing, product information, delivery dates, and order updates to customers
- Collaborate with sales, planning, shipping, and other internal departments
- Prepare reports and identify opportunities for process improvement
- Train, coach, and support team members to drive performance and engagement

Experience And Education

- Experience in customer service,



administrative coordination, or commercial support
- Proven track record in team leadership and people management
- Professional degree required, Bachelor’s degree is a plus
- Fluency in Spanish and high proficiency in English is a must
- Portuguese is a plus

Skills And Knowledge

- Strong customer relationship management skills
- Good supervision, planning, and problem-solving abilities
- High level of initiative and proactivity
- Excellent communication and interpersonal skills
- Ability to work collaboratively and motivate others
- Advanced knowledge of Microsoft Office
- Experience with ERP systems (Infor LN knowledge is a plus)

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range

The pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between $40,000.00 to $45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

EEO Statement

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.

#J-18808-Ljbffr

📌 Customer Service Supervisor - Iberia Team Lead (Martorell)
🏢 Greif
📍 Martorell