Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers’ journeys a success! Do you want to work for a worldwide known Travel Agency? We are looking for dynamic people like you who are open for a new experience abroad!

Responsibilities

- Booking management (altering, cancelling or creating new reservations)
- Assisting clients via inbound calls in the after-sales process, answering inquiries regarding the reservations and attending potential requests
- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
- Replying to emails and messages from customers all over the world in English and native languages
- Always ensuring a high level of customer service
- Regular involvement with company events, team meetings and projects
- Supporting teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment

Qualifications

- A native level of Danish and a good level of English
- Enthusiasm about travelling and tourism industry
- Knowledge of the value and impact that a good customer experience can create; being an attentive listener,



comfortable and skillful at communicating with people; being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Barcelona for an international career and life experience
- Having a valid Spanish work permit/EU citizenship (required)

Benefits

- Competitive salary
- Relocation package
- Incentive plan regarding project KPI achievement
- A full-time contract of 39 hours/week
- Rotative shifts between 7 AM and 8 PM
- Work in an international environment in a multinational company in Barcelona
- Two weekends per month off
- Health insurance discount
- "Feel Good" program including Spanish lessons, quizzes with prizes, free group activities such as football, beach volleyball, role skating and much more
- Wellness and resilience program for mental and physical health, including workshops (stress, conflict, effective communication, etc.)
- Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)
- Free coffee every day and free fruit on Fridays
- Career growth opportunities within other projects of the company

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📌 Travel Agent In Barcelona - Danish Speaking
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📍 Barcelona