Backship Support Agent (French-speaking) - On-site BM01

Backship Support Agent in Barcelona (on-site)

Responsibilities

- Coordinate customer return requests, generating labels and arranging shipping.
- Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
- Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
- Communicate with customers, providing status updates and resolving discrepancies.
- Manage carriers and partners, resolving shipment issues and auditing performance.

Qualifications

- Proficient or bilingual in French and advanced in English.
- Have experience in a comparable role.
- Strong interpersonal skills including active listening, empathy, and adaptability.
- Advanced customer service and conflict resolution abilities.
- Skilled in troubleshooting and resolving complex, non-standard issues.
- Provides clear root‑cause analysis and insights.
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking).
- Technically proficient in OS‑level topics (iOS, Android, Windows).
- Proactively identifies and leads improvement initiatives.




- Supports efficiency and optimization of service‑level agreements (SLAs).
- Has access to and effectively uses extended tools.
- Possesses deep knowledge of internal processes and workflows.

Benefits

- Full time 39 hours/week, permanent contract.
- Schedule: rotative Monday - Saturday, from 09:00 - 18:00.
- Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus.
- Great office location in Barcelona.
- Full paid training about the company and the project you will be working on.
- Career development program and specialized courses.

EEO Statement

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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📌 Backship Support Agent (French-speaking) - On-site (Barcelona)
🏢 Concentrix
📍 Barcelona