We are still looking for the very Top Talent… and we would be delighted if you were to join our team!

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries. We are leaders in digital technology services, providing large‑scale technological solutions to top‑tier companies.

What we look for?

We are looking for an IT Service 2nd Level Support Specialist (Banking Experience) to join our team. This role is key in ensuring stability and performance across critical banking systems, acting as the main escalation point for complex technical issues.

- Act as the primary technical escalation point for 1st line support and automated monitoring alerts
- Investigate and resolve complex incidents such as failed transactions, stuck processes, or system bottlenecks
- Perform root cause analysis using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace)
- Ensure system stability through proactive health checks and monitoring activities
- Maintain and improve runbooks, SOPs, and recovery procedures
- Collaborate in incident resolution and coordinate fixes across teams
- Participate in post‑incident reviews and define preventive actions
- Ensure compliance with internal policies and regulatory standards
- Log and track activity in ServiceNow and support KPI/report generation
- Contribute to automation and continuous improvement initiatives
- Bachelor’s degree in Computer Science, IT, or similar field
- 3–5 years of experience in 2nd line IT support, ideally in banking or financial services




- Strong understanding of ITIL processes (Incident, Problem, Change, Event Management)
- Analytical mindset and structured troubleshooting skills
- Ability to work under pressure and handle critical incidents calmly
- Fluent English (written and spoken)
- Availability for shift work, on‑call rotations, and weekend support
- Strong ownership, reliability, and attention to detail

Nice to have:

- Experience with Temenos Triple A (AAA) systems
- Knowledge of JBoss / WildFly (deployment, logging, JVM basics)
- Experience with messaging systems (IBM MQ or similar)
- Knowledge of payment schemes: SWIFT MT/MX, SEPA, Instant Payments
- Familiarity with Temenos applications (T24, TPH)
- Experience with ServiceNow

What we can offer?

- 23 days of Annual Leave + December 24th & 31st as discretionary days
- Comprehensive benefits package (Health Care Plan, Internet allowance, Life & Accident Insurance)
- Free access to multiple learning platforms
- Career stability and growth opportunities
- Option to choose between 12 or 14 salary payments
- Real work‑life balance: adaptable hours, remote work options, summer schedule
- Discounts via UST Club & gym memberships

If you would like to know more, do not hesitate to apply—we’ll get in touch to share all the details. UST is waiting for you!

At UST, we are committed to equal opportunities and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We are especially committed to Disability & Inclusion and encourage applications from individuals with disabilities.

#J-18808-Ljbffr

📌 IT Service 2nd Level Support (Banking) - Hybrid (Madrid)
🏢 UST España & Latam
📍 Madrid