Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s general travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper‑upscale and luxury brands.

Location: Madrid, ES Spain

Department: Other

Functions

- Support agents on their daily tasks
- Detect improvement areas within the team by monitoring agents' handlings and providing feedback, setting action plans and following up on them
- Work closely with the Training and Quality Team in order to make the team provide an excellent service to our customers
- Define prioritizations in order to achieve our goals and organize the team accordingly




- Go outside the box and detect improvement areas in order to have more efficient processes and procedures

Requirements

- Have experience in Groups and Events handling and/or the Hotel Sector.
- Be a goal‑driven, determined person being able to meet deadlines and work well under pressure.
- Have the ability to effectively multi‑task and juggle multiple responsibilities at once
- Cooperative and communicative attitude with co‑workers, managers and employees.
- Excellent communication skills and ability to lead and guide
- Organized and methodical person
- Critical thinker and problem‑solving skills essential

Offered

- Commissions as a percentage of objectives.
- Ticket Restaurante.
- Hybrid work model. Monday to Friday. Time slot 08:00‑20:00h

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Stay tuned for Europe & Americas latest updates on social channels.

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📌 Coordinador/a GGT Madrid
🏢 Hesperia Group
📍 Madrid