About ITSInfo Technology Supply Ltd is a well-established software company with a 30+ year track record, offering cloud-based SaaS, on-premise software, and professional services. We are transforming our business — building digital marketing capabilities, launching proprietary SaaS products, and growing recurring revenue across our target markets.The Role:This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships.You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results.This is a hands-on role. You will be coaching your team one day and closing a deal the next.Your Team1. You will directly manage four commercial roles:2. Business Development Executive; new acquisitions and pipeline generation3. Technical Consultant; pre-sales support and customer implementation4. Customer Success Team; onboarding, retention, and account growthWhat You’ll Do:Commercial Ownership1. Own the full customer journey from qualified lead through to renewal and expansion2. Define clear handoff processes between Business Development, Technical Consulting, and Customer Success3. Maintain pipeline visibility and produce accurate revenue forecasts for leadership4. Identify and pursue upsell and cross-sell opportunities within the existing customer baseTeam Leadership1. Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success2. Set individual KPIs aligned to company targets and run regular performance reviews3. Build a culture of accountability, collaboration, and continuous improvement4. Support onboarding as the team grows alongside ITS’s SaaS expansionNew Business1. Coach the Business Development Executive on complex or high-value deals, engaging directly where needed2. Personally lead senior prospect conversations for strategic accounts3.



Ensure CRM discipline and consistent sales methodology across the teamRetention & Growth1. Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio2. Oversee the customer health framework and manage at-risk account escalations3. Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers4. Partner with Marketing Operations on renewal communication and re-engagement campaignsWorking with the Product Managers1. Collaborate with Marketing Product Managers on Adecuado Customer Profile (ICP), target verticals, and sales enablement materials2. Share commercial intelligence from the field to inform product roadmap priorities3. Align on messaging and positioning so the commercial team goes to market consistentlyWhat We’re Looking For:Experience1. 2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team2. Proven track record across both new business acquisition and customer retention, with measurable outcomes3. Experience coordinating technical consulting or implementation functions alongside a sales team4. Background in education, legal, corporate, or document management sectors a strong advantageSkills & Knowledge1. Strong CRM proficiency — webCRM or equivalent — with experience driving team-wide adoption2. Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring3. Comfortable working with pipeline data to produce clear, reliable forecasts4. Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customersThe Right Mindset1. Hands-on and self-sufficient — you do not wait to be told what to do2. Data-driven:



your pipeline calls are grounded in CRM evidence, not gut feel3. Comfortable in a transformation environment — willing to build process from scratch where needed4. Degree in Business, Technology, or a related field preferred but not essentialWhat We Offer1. A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio2. Direct influence on revenue outcomes with strong leadership team support3. An established customer base and proven products as your foundation4. Performance-based compensation with a variable component tied to measurable resultsCompany DescriptioniTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.Please visit iTS-group.Com and printandcopycontrol.Com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.Company Values- Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.- Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.- International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.ITS is not:Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.Join us and become part of a collaborative team that values initiative, strategic thinking, and results. If you are passionate about building strong partner relationships, driving sales growth, and working in a dynamic environment where your efforts directly impact success, we’d love to hear from you.

📌 Commercial Success Manager (Madrid)
🏢 Info Technology Supply
📍 Madrid